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Mercedes-Benz of Northlake

Charlotte, NC

4.5
524 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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524 Reviews of Mercedes-Benz of Northlake

May 09, 2023

My auxiliary battery went out and all the dash board lights came on.They said it would take 4 days .I went to pick the car up and all the lights still on. Car only has 45000 miles .car is still not fix More

by ann.deshazo
Service Communication
Recommend Dealer
No
Employees Worked With
Mike mossato
May 10, 2023 -

Mercedes-Benz of Northlake responded

Ann, we hate to hear that your experience with us did not meet up with our Mercedes-Benz standard. We would love to speak with you about this issue and ways we can improve for the future. Please reach out to our Client Relations Manager, Amanda Bradey at 704-379-4882

March 30, 2023

Bradley was very very helpful he made my buying process easy and simple, I’m very thankful for him! Make sure y’all come see him. More

by Bwray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola
Apr 02, 2023 -

Mercedes-Benz of Northlake responded

Bwray, congratulations on your new vehicle! We are so pleased to hear how wonderful of an experience Bradley gave you during your car buying experience with us! Thank you so much for taking the time to leave a 5 Star Review! We appreciate you and thank you again for choosing Mercedes-Benz of Northlake!

March 23, 2023

Friendly, courteous and very knowledgeable. I would highly recommend this dealers for service. My service was finished ahead of time. More

by Randolph Hiwey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Linares
Mar 26, 2023 -

Mercedes-Benz of Northlake responded

Randolph, thank you so much for sharing your experience with us at Mercedes-Benz of Northlake! We are so happy to hear that Chris went above and beyond for you during your service with us! Thank you again for your positive feedback and we look forward to seeing you next time at Mercedes-Benz of Northlake!

March 08, 2023

DeMarco is a life saver, always has a solution in hand no matter what the circumstances are. Mercedes of northlake are lucky to have him More

by Hani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Mar 10, 2023 -

Mercedes-Benz of Northlake responded

Hani, thank you so much for taking the time to share about your experience in service here at Mercedes-Benz of Northlake! We are so pleased to hear to hear that DeMarco went above and beyond for you while you were with us. Thank you again for the 5 Star Review and we look forward to seeing you next time for all your service needs at Mercedes-Benz of Northlake!

February 27, 2023

John Sims did an excellent job assisting me with a GLE build. He was very knowledgeable about all the options and made it a great experience. I'm very happy with the car and the service I received. More

by Barbara
Recommend Dealer
Yes
Employees Worked With
John Sims
Mar 02, 2023 -

Mercedes-Benz of Northlake responded

Barbara, thank you so much for taking the time to leave such kind words about your experience with John Sims! From us at Mercedes-Benz of Northlake, congratulations on your new GLE! Thank you so much again for your feedback! We hope you have a great day!

February 04, 2023

I am always pleased with the service that l get at Northlake. Demarco Crump has helped me on several visits keeping me informed on the progress of service. I especially like the video that the service More

by Nealjoy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump, Nick Collins
Feb 07, 2023 -

Mercedes-Benz of Northlake responded

Neal, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Northlake! Thank you for taking the time to leave a 5 Star Review based on your experience with DeMarco in our service department! We can't wait to see you again, have a great day!

January 03, 2023

Wonderful experience every time we come to Mercedes of Northlake in Huntersville. The service advisor Demarco and all the staff are so helpful and explain every concern in laymen terms. Thanks so much. More

by daveglockhart
Recommend Dealer
Yes
Employees Worked With
Taylor Martino, DeMarco Crump
Jan 05, 2023 -

Mercedes-Benz of Northlake responded

Daveglockhart, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Northlake. Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2022

Efficient and great service at Northlake. Never an issue when bringing our vehicle in for its service. More

by Cholton5
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Linares
Jan 01, 2023 -

Mercedes-Benz of Northlake responded

Hello Cholton5, thank you; we appreciate your feedback!

December 27, 2022

Purchased my wife a new vehicle for Christmas. My sales person John Sims and all the staff at Northlake Mercedes were pleasant, knowledgeable, professional, and efficient. I had a wonderful buyi More

by Flee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Sims, Dietrich Wright
Dec 29, 2022 -

Mercedes-Benz of Northlake responded

Hello Flee, we appreciate you taking the time to leave us this feedback.

December 20, 2022

The Service Dept Is Awesome And My Service Adviser DeMarco And Service MGT. Jeremy Are The Best In The Business And Both Deserve 5 🌟🌟🌟🌟🌟 More

by fredflyhill01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Moody, DeMarco Crump, Brad Comfort, Nick Collins, Jeremy Wages, Justin Dunhaney, Joseph Burka, John Sims, Rachel Westmoreland, Joseph Williams
Dec 22, 2022 -

Mercedes-Benz of Northlake responded

Fredflyhill01, we're glad to hear you enjoyed your visit.

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