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Mercedes-Benz of Northlake

Charlotte, NC

4.5
524 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

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524 Reviews of Mercedes-Benz of Northlake

September 21, 2022

Jon Sims is the ABSOLUTE BEST! !! Thank you for your diligence in helping us find our dream car! More

by The Howards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sims
Sep 23, 2022 -

Mercedes-Benz of Northlake responded

Hello The Howards, thank you; we appreciate your feedback!

September 01, 2022

Rachel was amazing and found just what I wanted! Flawless process with amazing customer service. More

by Philon28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Westmoreland, Joseph Williams
Sep 08, 2022 -

Mercedes-Benz of Northlake responded

Philon28, we really appreciate your feedback! Thank you, and have a fantastic day!

July 29, 2022

I can’t say enough about these folks! I reached out to Joe Burka (online sales manager) from NE Georgia. He and the entire team were helpful at every turn. Even while this was a huge p More

by Sheik2112
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola, Joseph Burka, Joseph Williams
Aug 01, 2022 -

Mercedes-Benz of Northlake responded

Hello Sheik2112, thank you; we appreciate your feedback!

July 27, 2022

John Sims was amazing with my wife, we didn't feel pressured and he made it feel like he really had her best interest at heart. More

by daceo84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sims, Joseph Williams
Jul 29, 2022 -

Mercedes-Benz of Northlake responded

Daceo84, we are so pleased you enjoyed your visit to Mercedes-Benz of Northlake!

July 26, 2022

Hands down the easiest, most comfortable car purchase I have ever made....Bradley Coppola was great! More

by divetony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Coppola, Mike Massotti
Jul 29, 2022 -

Mercedes-Benz of Northlake responded

Hello Divetony, thank you; we appreciate your feedback!

July 14, 2022

Outstanding customer service, everyone is courteous and friendly, and knowledgeable. I recommend Northlake Mercedes’ Benz to everyone. More

by adterry50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Linares
Jul 15, 2022 -

Mercedes-Benz of Northlake responded

Hello Adterry50, thank you; we appreciate your feedback!

July 13, 2022

Service Department is tops. Christopher Linares is our service advisor and we could not be more pleased. More

by Cordeliaandrews1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Linares
Jul 14, 2022 -

Mercedes-Benz of Northlake responded

we really appreciate your feedback!

July 13, 2022

I have worked with DeMarco Crump for years. He is so efficient and helpful. When I needed help with my tire, he returned my call in 30 seconds. I appreciate the dealership and especially, De More

by Lilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeMarco Crump
Jul 14, 2022 -

Mercedes-Benz of Northlake responded

Lilly, we are so pleased you enjoyed your visit to Mercedes-Benz of Northlake!

June 28, 2022

Buyer beware. I couldn’t be any more disappointed with my experience at the Mercedes Benz of Northlake. Wanted to purchase our leased car-lease buyout. Told that More

by Garbear980Northlakebeware
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not important-sales staff mindset
Jun 30, 2022 -

Mercedes-Benz of Northlake responded

Garbear980northlakebeware, Thank you for taking the time to share your recent experience with us. We would like the opportunity to discuss it with you further. At a time convenient for you, please contact Zahrea Stevenson - 704-379-4808

Jun 30, 2022 -

Garbear980Northlakebeware responded

Thank you Zahrea Stevenson for a polite and professional discussion about my experience at your dealership.

June 21, 2022

Rachel Westmoreland is the lady to go to! ! Consummate professional, great listener and knows her craft. The quality of service she, Joe and Julie provided was DYNAMITE! I absolutely love my c More

by Pristine.Events
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Westmoreland, Joseph Williams
Jun 23, 2022 -

Mercedes-Benz of Northlake responded

Hello Pristine.events, thank you; we appreciate your feedback!

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