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Mercedes-Benz of Novi
Novi, MI
540 Reviews
Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help make your Mercedes experience exceptional! Please call us or stop in for a visit. There is always something new and exciting to see. We are never too busy to spend a few moments with our friends who enjoy driving their Mercedes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 540 reviews
October 09, 2018
Mercedes Benz “Taste The Luxury “ Searching the Mercedes Benz website was exciting and it guided u to an adventure like no other dealership with a wide range of nothing but luxury vehi Searching the Mercedes Benz website was exciting and it guided u to an adventure like no other dealership with a wide range of nothing but luxury vehicles and SUV’s. Representatives at ur fingertips, with an immediate response to service u! I had the pleasure of receivin a call, scheduling an appoint with Kimberly McNett. Mrs McNett, had my list of cars, suv, I sent her and allowed me to make a decision on a car that is absolutely breathtaking. But, I want a 2019, she immediately, gave me info, decision was made and she put things in motion, and explained the details to me in its entirety..... letting me know the wait will be approximately 2-3 months. She listened, very professional, beautiful lady inside out and she is well versed in her profession which was very impressive to me! Thank you Kimberly McNett and Mercedes Benz of Novi MI for my 2019 E450C! Love it! Dr Joella Johnson Leavell PhD.... More
by Dr Jo
Employees Worked With
Kimberly McNett
October 07, 2018
My experience was great and my problem was resolved. My issue with my squeaking brakes was resolved once and for all after the issue had occurred multiple times which resulted in 3 visits to work on this My issue with my squeaking brakes was resolved once and for all after the issue had occurred multiple times which resulted in 3 visits to work on this problem. I guess 3rd time is a charm, but gave the 4 stars instead of 5 stars because it would of been good to fix the issue the first time. More
by Deon Jackson
Employees Worked With
Noor Kalasho
October 03, 2018
Great Sales Service Kimberly provided me with outstanding Sales service and support to make this an enjoyable experience. This was my first experience with Merecedes and Kimberly provided me with outstanding Sales service and support to make this an enjoyable experience. This was my first experience with Merecedes and I will definitely be back in the future. More
by John
Employees Worked With
Kimberly McNett
October 03, 2018
Always First Class Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised. Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised. More
by Jacci
Employees Worked With
Other Employees :
Kimberly McNett, Christopher Stacherski, Jerry Teng
September 28, 2018
Kimberly is the best She was very helpful and immediately knew what I am looking for . She was in touch with me all that time with updates. She was very helpful and immediately knew what I am looking for . She was in touch with me all that time with updates. More
by joe
Employees Worked With
Kim , Kimberly McNett
September 22, 2018
Kimberly N The delivery presentation, caught us off guard, it was the most exhilarating car purchase experience. Thank you Kimberly N for making my moment so s The delivery presentation, caught us off guard, it was the most exhilarating car purchase experience. Thank you Kimberly N for making my moment so special. More
by CassieMC
Employees Worked With
Kimberly McNett
September 02, 2018
Great experience working with Noor Noor was awesome to work with. She was very patient with me, as I changed my mind several times, She found the perfect car for me, and the whole expe Noor was awesome to work with. She was very patient with me, as I changed my mind several times, She found the perfect car for me, and the whole experience pleasant and stress free. Noor is knowledgeable, professional and hard working. Would definitely recommend her! More
by Nancy
Employees Worked With
Noor Kalasho
September 01, 2018
Awesome overall experience at MB of Novi I would totally recommend this dealership to anyone who is in the market for an MB! The customer service I experienced was beyond exceptional! I feel I would totally recommend this dealership to anyone who is in the market for an MB! The customer service I experienced was beyond exceptional! I feel like this place is an A+, top notch dealership. For me buying my first MB wasn’t just about the car because I could have gotten one anywhere, it was about the overall MB experience. They have definitely made a life long customer here. ?? More
by My1tonhorses
Employees Worked With
August 30, 2018
S Class Craig Astern did an exceptional job from our first meeting to our final delivery. We came in to find a dealer that we felt comfortable with, after our Craig Astern did an exceptional job from our first meeting to our final delivery. We came in to find a dealer that we felt comfortable with, after our old dealership changed hands. After a brief introduction and a general look at their inventory ,we left only to return in 48 hours to purchase our vehicle. More
by wedge
Employees Worked With
August 30, 2018
Awesomeness My sales lady Kimberly was AWESOME she was honest and very informative. My custom 2019 GLC 300 coupe was worth the wait.. She’s my sales lady for life My sales lady Kimberly was AWESOME she was honest and very informative. My custom 2019 GLC 300 coupe was worth the wait.. She’s my sales lady for life now!! More
by Nickey G
Employees Worked With
Kimberly McNett
