Mercedes-Benz of Novi

Right from the first call everything went very good and professional they gave me step by step updates on my car and was very friendly though out the whole experience. Thank you, Richard Thomas professional they gave me step by step updates on my car and was very friendly though out the whole experience. Thank you, Richard Thomas More

Our experience was top notch. Everyone was very nice, welcoming, responsive, and professional. Best experience I have had! Thank you very much Seth for everything you did! welcoming, responsive, and professional. Best experience I have had! Thank you very much Seth for everything you did! More

The Novi dealership Service Department is far superior to the Bloomfield Hills and Rochester counterparts. My Service Advisor, Janie, was very efficient and thorough. Her follow up was excellent. the Bloomfield Hills and Rochester counterparts. My Service Advisor, Janie, was very efficient and thorough. Her follow up was excellent. More

This dealer stole our 2,600$ winter tires stored there over winter.. First they were “lost” then they said we “ abandoned “ them because we didn’t use them previous winters due to serious illness and our over winter.. First they were “lost” then they said we “ abandoned “ them because we didn’t use them previous winters due to serious illness and our lack of using car/need. Owner told us “sorry” but unwilling to compensate us due to we just sold the car!!!! Previous letters and reviews were not printed here. We will continue to write Bad reviews everywhere possible to help other people be aware that this may happen to them. More

Scott Thomas was extremely exceptional when it comes to customer service. He was my first point of contact via telephone and left such an impression I chose to come in store and allow him to sell me my bra customer service. He was my first point of contact via telephone and left such an impression I chose to come in store and allow him to sell me my brand new Mercedes GLB! He was very knowledgeable about the truck and ensured I was getting the best deal possible. I trusted him fully and highly recommend him to all my friends and family who are interested in purchasing a Mercedes-Benz in Michigan. Even after the sell his consistency is what will keep me coming back. When I had questions about the fuel, mileage, etc. he was one call/text/email away. I am truly grateful. He made my first Mercedes-Benz purchase memorable. THANK YOU SCOTT! More

I have been leasing cars for over 20 years from Mercedes-Benz Novi. Eric Wheeler has always been outstanding - he truly is the best! Larry Mercedes-Benz Novi. Eric Wheeler has always been outstanding - he truly is the best! Larry More

Lee Ghesquire is a wonderful businessman. He has assembled a incredible staff. Kassidy in service is excellent. I have bought at least 5 Mercedes there and sent many customers. assembled a incredible staff. Kassidy in service is excellent. I have bought at least 5 Mercedes there and sent many customers. More

After having a horrible experience at an eastside Mercedes dealership, I decided to go to Mercedes-Benz of Novi. From my first call to completing the sale, JL was great to work with. When I arrived h Mercedes dealership, I decided to go to Mercedes-Benz of Novi. From my first call to completing the sale, JL was great to work with. When I arrived he already had the vehicle I was interested in pulled up for me. He went above and beyond to make my first Mercedes buying experience a good one. More

Dean is SPECTACULAR and we only lease from him because he makes everything simple. Dean shows me all options and is always transparent. Thank you. makes everything simple. Dean shows me all options and is always transparent. Thank you. More

I have been coming to this dealership for 9 years. I I have been coming to this dealership for 9 years. I always receive excellent service. Everyone is very courteous and friendly. I also enjoy the sn I have been coming to this dealership for 9 years. I always receive excellent service. Everyone is very courteous and friendly. I also enjoy the snacks in the customer service waiting area. :-). More