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121 Reviews of Mercedes-Benz of Novi - Service Center
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March 16, 2023
Vince was exceptional in the service department, he was friendly, professional and knowledgeable. He kept me informed about the service progress of my vehicle, and informed me when a loaner was available. friendly, professional and knowledgeable. He kept me informed about the service progress of my vehicle, and informed me when a loaner was available. Overall my service experience was very favorable. More
by Me053
Employees Worked With
Vince and the service technicians were great!
Helpful October 13, 2022
HORRIBLE EXPERIENCE! !! 2022 transit van with less than 8000 miles. Check engine light on, won't go over 60mph. I bought it for a brand new business, so this could be !! 2022 transit van with less than 8000 miles. Check engine light on, won't go over 60mph. I bought it for a brand new business, so this could be fatal. They cannot service it until late November. about 6 weeks!!! Services under warranty might get the least attention!!! The service department further told me they may have it for 3 weeks!!! HORRIBLE!! More
by bre
Employees Worked With
Service manager
October 21, 2021
Terrible experience! Cassidy in service refused to repair a $90,000 Sl 500, I will never buy a Mercedes again and will spread the word, Audi from now on a $90,000 Sl 500, I will never buy a Mercedes again and will spread the word, Audi from now on More
by cmonteith519
Employees Worked With
Cassidy in service
July 06, 2021
Great service and nice people. The dealership is nice and clean and followed CDC guidelines. Personnel is friendly and follows up with you, when there are updates. clean and followed CDC guidelines. Personnel is friendly and follows up with you, when there are updates. More
by maria.zografi
Employees Worked With
June 26, 2021
Truly exceptional service. It really exceeded my expectations- especially the lady who took care. BTW, it is not fair to force the reviewer to write something- even it is ten words minimum. expectations- especially the lady who took care. BTW, it is not fair to force the reviewer to write something- even it is ten words minimum. More
by Sutapac
Employees Worked With
Can’t remember the name of the lady.
February 21, 2021
It is always a pleasure working with Kassidie and John. I trust them immensely, they always take care of me. Both are outstanding people and great at what they do. trust them immensely, they always take care of me. Both are outstanding people and great at what they do. More
by estrouse
Employees Worked With
Kassidie Hansen
November 24, 2020
Entire experience and interaction with your staff was outstanding. Easy to schedule, easy to drop off, loaner car ready and prompt completion of the scheduled service. REALLY appreciate Tony Stipcak's in outstanding. Easy to schedule, easy to drop off, loaner car ready and prompt completion of the scheduled service. REALLY appreciate Tony Stipcak's involvement and attention to my needs. More
by mvic521
Employees Worked With
Tony Stipcak
November 05, 2020
The Novi dealership Service Department is far superior to the Bloomfield Hills and Rochester counterparts. My Service Advisor, Janie, was very efficient and thorough. Her follow up was excellent. the Bloomfield Hills and Rochester counterparts. My Service Advisor, Janie, was very efficient and thorough. Her follow up was excellent. More
by James Daniels
Employees Worked With
Janie
