Mercedes-Benz of Novi - Service Center

They always do a great job!!! The Novi dealership team always does a great job - from the sales department to service. We have been satisfied customers for over 10 years. Thanks!! The Novi dealership team always does a great job - from the sales department to service. We have been satisfied customers for over 10 years. Thanks!!! More

Great Job I was pleased with my service and the customer service. This was my first encounter here and I will be coming back. I visited the dealership in Troy a I was pleased with my service and the customer service. This was my first encounter here and I will be coming back. I visited the dealership in Troy and did not receive good service, which prompted me to try this particular dealership. I'm glad I did. I even got a follow up call the next day to ensure I was satisfied. More

Professional and courteous Service i have been servicing my 2 Mercedes vehicles at this location for the past 2 years. The first time i called them, I happen to talk to Jon. I have been i have been servicing my 2 Mercedes vehicles at this location for the past 2 years. The first time i called them, I happen to talk to Jon. I have been dealing with Jon ever since!A very polite and knowledgeable employee and a credit to this establishment. Thank you for your assistance over the past 2 years! More

SRS Warning light repair Polite/ prompt/ thorough Easy drop off the night prior to my appointment was quite helpful. I thought the text messages and communication were very Polite/ prompt/ thorough Easy drop off the night prior to my appointment was quite helpful. I thought the text messages and communication were very nice. Would have liked a car wash prior to pick-up.... More

Great. As always Fantastic service as always and I have no other reason to go but to Mercedes-Benz of Novi. Tony always provides me with an exceptional experience Fantastic service as always and I have no other reason to go but to Mercedes-Benz of Novi. Tony always provides me with an exceptional experience More

Noisy brakes since October, waited for parts for 7 months Incredible that Mercedes has problems with a common part like brakes and then can't fix the problem for over half a year. Originally was promised in Incredible that Mercedes has problems with a common part like brakes and then can't fix the problem for over half a year. Originally was promised in December by service department to be part of the first people to get fix late January - "you will get a call from us"... no call ever. Finally I called to complain and they fixed problem immediately and efficiently. Why though make promises you can't keep... More

Great service Every body does a great job at this dealership . Management must be doing something right. Noor is a great sales agent she is the main reason for me Every body does a great job at this dealership . Management must be doing something right. Noor is a great sales agent she is the main reason for me even getting a vechicle from the dealership. Also the rest of the staff is excellent. More

I had a tire replacement my service was exceptional as usual and feel that all of the employees I have encountered in the past are are dedicated to their jobs. my service was exceptional as usual and feel that all of the employees I have encountered in the past are are dedicated to their jobs. More

Prefessional Service I always go the Mercedes Benz of Novi dealership for my car service. John Atwell is always pleasant, ready to help. Par-excellent service, easy to sch I always go the Mercedes Benz of Novi dealership for my car service. John Atwell is always pleasant, ready to help. Par-excellent service, easy to schedule, individualized attention. Very professional service. More

Good job Good service again. The issue was serviced and now I do not have any problem. I now feel comfortable driving my vehicle on the roads again Good service again. The issue was serviced and now I do not have any problem. I now feel comfortable driving my vehicle on the roads again More