Mercedes-Benz of Orange County powered by Benzel-Busch

my car was in for 2 1/2 days for 1. 5 hours of diagnostics- tech was unable to provide a solution for under 3000 for an item that broke because of Mercedes crappy design. There was no 5 hours of diagnostics- tech was unable to provide a solution for under 3000 for an item that broke because of Mercedes crappy design. There was no service manager & only Omar on a Monday morning. Your computers were down- which is not uncommon either…. In 6 years there has been an exceptional amount of turnover….. I would be thrilled to have this job! I sold for a few years- but I really would like to learn service. This department needs a boost and some stability! More

Scott Bateman is one of the best Service Associates I have ever had the pleasure to work with. He is professional, has excellent communication skills, and made me feel that it was important to him that have ever had the pleasure to work with. He is professional, has excellent communication skills, and made me feel that it was important to him that my car was repaired with as little disruption to me as possible. He went "above and beyond." Mercedes Benz of Orange County is lucky to have him representing their dealership. I will always ask for Scott when I need to bring my car in for service. More

Very professional and thorough. . My service was handled in a very efficient manner. I was kept informed of progress and my car was returned in excellent condition.. My service ad . My service was handled in a very efficient manner. I was kept informed of progress and my car was returned in excellent condition.. My service advisor was top rate.. More

Thanks so much for the loaner vehicle. I appreciated Emari. Keep up the good work!!!!! I appreciated Emari. Keep up the good work!!!!! More

The Dealership was clean. I was met with prompt service for my appointed time. I was disappointed to see that my wipers were not changed during the service like they were supp I was met with prompt service for my appointed time. I was disappointed to see that my wipers were not changed during the service like they were supposed to. I didn't realize it until I got all the way home. More

Service was great, Ron helped me out and couldn’t have been better. Made the process easier. been better. Made the process easier. More

Great dealership and great staff’s Omar is a great guy who goes above and beyond to make sure the customer is satisfied!. The staff try there best to set me up with a loaner car. Great service who goes above and beyond to make sure the customer is satisfied!. The staff try there best to set me up with a loaner car. Great service More

2023 Sprinter van. . RR tire replaced due to nail in tire. LR tire was worn. I wanted a pair of equal depth tires on the rear and asked that the spare tire (which was . RR tire replaced due to nail in tire. LR tire was worn. I wanted a pair of equal depth tires on the rear and asked that the spare tire (which was new) be swapped with the LR to resolve this issue. I was told twice this could not be done because the spare is a "different size". The spare on a 2500 sprinter is the same size, and I changed the tire out myself. Either someone was misinformed or did not want to be bothered with my reasonable request. More

Everyone I’ve met has been friendly and more than helpful. The service was performed quickly and professionally helpful. The service was performed quickly and professionally More

Great dealership with great service/people in general. Overall above and beyond dealership. World class Overall above and beyond dealership. World class More