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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
813 Reviews

813 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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September 08, 2025

It was difficult to figure out why my check engine light kept coming on, but the mechanics finally got it and I appreciate their time and effort. Special thanks to Emari for taking such excellent care of me More

by adklein2005
Recommend Dealer
Yes
Employees Worked With
Emari
September 06, 2025

Omar in service is excellent, courteous & professional. The sales Dept is very disappointing with the exception of Eric M, who was very good to deal with. I am very unhappy with our purchase experience, More

by MANDYRICHOB
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric M
August 30, 2025

I reside 8 miles from this dealership and am very pleased that I can depend on all the staff to service my 3 sprinters. More

by ARTISANSHIPPING10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2025

Thank you Mr. Scott Bateman for your Professionalism, time and patience explaining everything to me. Communication is key, especially with today’s Prices… More

by MADAMROSS246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

Omar is very professional courteous knowledgeable and an honest employee Everyone is always pleasant ie your staff ( the young ladies) at the service desk The area is always clean More

by AFLYNN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

My first experience with this dealership. I have leased many Mercedes and own one and lease another, currently. The service was horrible, recommending expensive and unnecessary repairs, which More

by KDELEON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron, Sevice
August 24, 2025

They were able to fix the issue that my vehicle was having and I was always kept informed throughout the process. More

by ZM21514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2025

Excellent service as always They picked up my car and dropped it off just great thanks More

by Labbella01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2025

Scott in Service Department took care of me very well and got me out of there quickly. More

by MAKRAIZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Scott was awesome and restored my confidence in your shop. I usually go across the river for service, but Scott was highly competent and deeply through. I will be back due to that experience. More

by THESWARMLAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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