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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
803 Reviews

803 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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January 18, 2025

Scott Bateman's customer service is outstanding. He communicates proactively and transparently. Briana was a pleasure to deal with as well. More

by JKELLAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

Thanks great great service They picked up my car and brought it back and fixed all the things that needed to be done More

by Labbella01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Excellent service team. Ron really went out of his way to help get my car fixed and back to me as soon as possible. More

by YSLATERMGMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
January 13, 2025

Excellent customer service with service advisor always keeping me informed on the status of my vehicle. More

by LOUIS.WYLIE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

my car still have problems、Remote control of the vehicle has been deactivated. this year i paid alrealy More

by LINZHAO06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Brought car in for 10:30 appt and it wasn’t completed until the following day- unacceptable More

by mcrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Scott was very helpful. He obviously knew his cars and offered his expert advice when it came to suggesting what my car needed. It’s people like Scott that reinforce the fa More

by MATZARU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Friendly, helpful, prompt service! Frankie always makes sure to communicate and provides the best service! More

by ERIKA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

I was a great experience Scott's great and everyone was so friendly and courteous More

by BIGAL820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2025

A very thorough and professional staff. The work was completed as first explained, no surprises. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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