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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
778 Reviews

778 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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June 14, 2024

Omar was exceedingly helpful and professional- communicated promptly and followed through as needed. I was really impressed with his service. More

by CHLOESCHUYLER
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re delighted to hear that Omar provided you with helpful and professional service. It’s great to know that his prompt communication and follow-through left a positive impression. We appreciate your feedback and will be sure to share your compliments with Omar. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 13, 2024

Always top notch service. Staff is awesome and professional. VIP treatment every time I visit. More

by Mikelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Walter Pensa
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you consistently receive top-notch service and feel like a VIP every time you visit us. Providing exceptional service and ensuring our customers feel valued and appreciated are our top priorities, and it's fantastic to know that our staff's professionalism and dedication contribute to your positive experience. Warm regards, Michael Hill mhill@benzelbusch.com

June 11, 2024

We got an Appointment right away that fit our schedule. Prompt service. No issues. Had coffee also. More

by GF9716
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that we were able to accommodate your schedule with an appointment right away and provide prompt service during your visit. Warm regards, Michael Hill mhill@benzelbusch.com

June 10, 2024

Love this Dealership! ! Professional at its best! Will come back thank you all for your help More

by OCASALE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you love our dealership and that you experienced professional service at its best during your visit. Providing excellent service to our customers is our top priority, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 09, 2024

Scott was extremely helpful in resolving my issues in a timely manner. Always Proffesionals and follows up after my issue has been resolved. This is my second vehicle and I have been nothing but pleased wi More

by EMOJICA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott provided you with extremely helpful and timely assistance in resolving your issues. Ensuring that our customers receive professional and thorough service is our top priority, and it's fantastic to know that Scott's efforts have consistently met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 08, 2024

Brought my car for service. It Was done on time and great service provided! Thanks! More

by Ss
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're delighted to hear that your recent service experience with us was both timely and provided great service. Warm regards, Michael Hill mhill@benzelbusch.com

June 05, 2024

The service team at OCMB is second to none! !!Frank Devita is amazing but with Frank Scott gone the new service manager has big shoes to fill Mr Scott always was a constant professional and grea More

by CRAIGNOLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you've had an exceptional experience with our service team at MBOC. Frank Devita truly is amazing, and we appreciate your kind words about him. We understand that Frank Scott's departure may leave big shoes to fill, but rest assured, we are committed to maintaining the same level of professionalism and service excellence that you've come to expect. Warm regards, Michael Hill mhill@benzelbusch.com

June 05, 2024

We scoped out a few dealerships and this was the most attentive, patient and knowledgable dealership we came across. Chris was happy to share everything he knew about sprinters and did not treat us any d More

by estherkfell
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you found our dealership to be the most attentive, patient, and knowledgeable during your search. Providing exceptional service and support to our customers is our top priority, and it's fantastic to know that Chris went above and beyond to share his expertise about Sprinters and accommodate your needs. Warm regards, Michael Hill mhill@benzelbusch.com

June 03, 2024

Very good customer service and friendly people I would recommend Victor! He was very patient and helpful. More

by iwallwayslovu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
Benzel Admin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Víctor , Thomas Tzimoulis, Caiya Davis, Walter Pensa
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a very good experience with our customer service and found our team to be friendly. It's wonderful to know that Victor provided you with excellent service, demonstrating patience and helpfulness throughout your visit. Warm regards, Michael Hill mhill@benzelbusch.com

June 01, 2024

Scott and everyone at the Mercedes Benz dealer was responsive and did an excellent job and on time. More

by LAQUETPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Parra Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott and our team at the Mercedes-Benz dealership provided you with responsive and excellent service, ensuring that your needs were met on time. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

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