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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
760 Reviews

760 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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April 04, 2024

Waited very long to get work done on vehicle. It took a full month from when the vehicle was dropped off to getting done, battery had to be replaced which probably happened from noone looking at More

by DH4259102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We sincerely apologize for the extended wait time you experienced and any inconvenience it may have caused. Your feedback is invaluable to us as it helps us identify areas for improvement. We understand the frustration of having to wait for an extended period, and we're sorry that your vehicle's repair took longer than expected. Rest assured, we are committed to ensuring that such delays are minimized in the future, and we will review our processes to prevent similar situations from occurring again. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

Thank you for the thorough examination of our car, your recommendations and exceptional service thereafter. More

by LRAWDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that you were satisfied with the thorough examination of your car and the recommendations provided by our team. Ensuring that our customers receive exceptional service is our top priority, and we're thrilled that we could meet your expectations in this regard. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

I would give 4. 5 if I could. Service is good and professional, but when I replied to the Mobile ASR Approval, it did not go through. More

by LILLIANLHHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our service to be good and professional. However, we apologize for any inconvenience you experienced with the Mobile ASR Approval reply not going through. Best Regards, Michael Hill mhill@benzelbusch.com

April 01, 2024

After a mix up, the representative was able to set me up correctly. Mr. Martinez was very professional as well as friendly. I especially appreciated the video presentation of the inspection on my vehicle. More

by MOHENRY
Recommend Dealer
Yes
Employees Worked With
Omar Martinez - Service Consultant
Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that despite the initial mix-up, Mr. Martinez was able to assist you promptly and correctly. Providing professional and friendly service is paramount to us, and we're delighted that Mr. Martinez exemplified these qualities during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

April 01, 2024

Very satisfied overall. The service status email system does not update which needs to be fixed. More

by JOSEPH.DOPICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us, and we're pleased to hear that you were very satisfied overall with your experience at Genesis of Englewood. We appreciate your patience and understanding regarding the service status email system. Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible experience for our customers. Warm Regards, Michael Hill mhill@benzelbusch.com

March 30, 2024

Outstanding, beyond my expectations. For sure will come back again. Thank you for the great service More

by klos78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with us was outstanding and beyond your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

March 30, 2024

Always great service and honesty. The team was great and helped me complete my service way before it was promised. Great work, the car looked great and ran extremely well. More

by adgreen13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you consistently receive great service and honesty at Mercedes-Benz of Orange County. Warm Regards, Michael Hill mhill@benzelbusch.com

March 28, 2024

Frank Devita is the best! He is a pleasure to work with! Really appreciated the shuttle service. More

by SOBEL4
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Frank Devita provided you with exceptional service and made your experience with us truly enjoyable. Frank is indeed a valued member of our team, and we're delighted to hear that he was a pleasure to work with. Warm Regards, Michael Hill mhill@benzelbusch.com

March 28, 2024

Frank and his entire team there were amazing I pulled in with an issue and they immediately addressed the problem and had mechanics fixing it, I was out the door within the hour. Many thanks to all the sta More

by FRANKIE D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept mechanics.
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your wonderful review! We're thrilled to hear that Frank and our team at Mercedes-Benz of Orange County were able to provide you with such prompt and efficient service. Best Regards, Michael Hill mhill@benzelbusch.com

March 27, 2024

Scott was amazing when it came to handling my insurance claim. Very professional and made sure I was made aware of the status of my vehicle in a timely manner. Couldn’t be any more grateful. More

by EMOJICA73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind review! We're thrilled to hear that Scott provided you with exceptional service and made sure you were well-informed throughout the process of handling your insurance claim. Warm Regards, Michael Hill mhill@benzelbusch.com

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