Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Orland Park
Orland Park, IL
376 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 376 reviews
Helpful April 27, 2022
I was very impressed with the staff at the showroom, they were knowledgeable and very helpful. I was shown a number of models of car from which I was able to select the one most suitable for my purpose. I wa were knowledgeable and very helpful. I was shown a number of models of car from which I was able to select the one most suitable for my purpose. I was also impressed by the amount of time that was spent exposing and demonstrating the electronic features of the car I chose. More
by Lenjenkins44
Employees Worked With
William “Bill” Harris
April 26, 2022
Great customer experience to schedule the maintenance and repair work on my car. I was provided. Detailed estimate for the repairs. The work was performed as promised and the car was washed. repair work on my car. I was provided. Detailed estimate for the repairs. The work was performed as promised and the car was washed. More
by XT5 lady
Employees Worked With
Carmen Torres, Brad Patrylak, Steve Moore
April 20, 2022
Service (Steve Moore) doesn’t provide updates. You have to call and get updates. Never have I had this kind of service from a Mercedes Benz dealership. I highly wouldn’t recommend. You have to call and get updates. Never have I had this kind of service from a Mercedes Benz dealership. I highly wouldn’t recommend. More
by SB
Employees Worked With
Steve Moore
April 13, 2022
Jason Glenn always delivers efficient service. I always look forward to having him as my service representative. He is always upfront and direct. I know Jason is not just trying to charge me up. M I always look forward to having him as my service representative. He is always upfront and direct. I know Jason is not just trying to charge me up. Mercedes Benz of Orland Park, IL top service personnel is Jason Glenn. Ask for Jason if you want A+ service. I am not a robot or family member nor an employee. More
by lachellpharmd@gmail.com
Employees Worked With
Jason Glenn
April 06, 2022
When I first called they were very attentive to me and my vehicle. I was also given options that I wasn’t expecting and the work was timely and agreeable. Thank you guys!! vehicle. I was also given options that I wasn’t expecting and the work was timely and agreeable. Thank you guys!! More
by Otis0917
Employees Worked With
Peter Martin
April 04, 2022
Worst service department I have ever experienced. I have owned 25 new cars and this was the worst experience ever. Never looked at my car but wanted to charge me a $1000 for new tires an a car with 1 I have owned 25 new cars and this was the worst experience ever. Never looked at my car but wanted to charge me a $1000 for new tires an a car with 15,000 miles. Bull!!!!! Waited 20 beyond me appointment time and they looked at my car for two minutes. Hey orland mb you are clueless!! More
by Jasmith6211
Employees Worked With
Mike Maus, Carmen Torres, Brad Patrylak, Jason Glenn, Steve Moore, Matthew Virus, David Bosco
April 01, 2022
The worst experience at a service department that I have ever had from the time I walked in the door. No communication by my service advisor and no apologies from service advisor or from service manager!! I ever had from the time I walked in the door. No communication by my service advisor and no apologies from service advisor or from service manager!! I’m beyond upset going into there for my yearly maintenance and other problems one being my heat is not blowing hot it’s barely warm said they tested it but no reasons why only they checked the system, when I picked it up the AC was on who knows what that was about. I left with more problems then I went in with as well. They are careless and really don’t care about other peoples vehicles or if they damage anything. I didn’t even get paperwork when I picked up my vehicle so I don’t really know what they did. After my experience I spoke to a few people and they said stay away from them go to any other service department but them. I was here the previous year and it was fine but obviously it has changed.It’s unfortunate a luxury service department would treat a customer and their vehicle this way. I called a different service department and scheduled an appointment the following morning after I picked it up they were not showing anything in the system of my service being done as of yet. More
by ReviewU
Employees Worked With
Phillip Morreale - 5 stars, Roland Nocera, Steve Moore, David Bosco
