Mercedes-Benz of Orland Park

Service was completed as promised. Tires originally requested were not available but a suitable substitute was provided. I wish the car had come with a spare. It would have saved a lot Tires originally requested were not available but a suitable substitute was provided. I wish the car had come with a spare. It would have saved a lot of time and money getting to the dealer. More

Trustworthy place answer all questions let you know ahead of time if your vehicle needs additional preventive maintenance. Courtesy and everyone speaks to you. of time if your vehicle needs additional preventive maintenance. Courtesy and everyone speaks to you. More

Service department is quick, customer service is excellent. My car was washed & cleaned inside and out excellent. My car was washed & cleaned inside and out More

The entire sales team was courteous, informative, and professional. We enjoyed the experience and look forward to doing business in the future. Thank you professional. We enjoyed the experience and look forward to doing business in the future. Thank you More

The Sprinter service dept in Orland Park did a fabulous job in helping me. I had a problem with my motorhome and stopped with no appt.. They were able to take my unit the following morning and solve my pro job in helping me. I had a problem with my motorhome and stopped with no appt.. They were able to take my unit the following morning and solve my problem in 2 hours. Since I was traveling, they were very responsive in getting me back on the road. The afternoon before I talked with Matthew Virus who assured me of help the next morning and on the following morning Tim Loeding was extremely helpful. Great Service! More

Overall experience was poor.. I had a routine A maintenance. I needed a oil change. Also a diagnostic check. I knew it was a problem when they had no loaners for two weeks. Eric said it would be a maintenance. I needed a oil change. Also a diagnostic check. I knew it was a problem when they had no loaners for two weeks. Eric said it would be an hour for the service fine no need it for it really. Dropped the car off Tuesday Ubered home. Wednesday no call so I called they say the service advisor got injured someone else will get back to me. Thursday someone’s calls to say” your car is with a technician”. I call Friday spoke to a Heidi she was rude for no reasons. I just wanted to know If the oil change is done I just need my car. She wouldn’t help She told me my car was with a technician, that’s not what I needed to know and snaked to speak to a manger technician or service advisor. She was being mouthy and told me everyone’s busy, I told her I’ll wait… she kept me on hold long enough to brush my teeth take a shower and Uber to the dealership which was unacceptable. 10mins later no one was in service i heard her call down to reps multiple times while I was there. I wonder would she do this to our white counterparts?? The staff was gossiping because, the following Monday the service manger has the audacity to call and ask about a security concern because they take security seriously??? So you don’t take customers seriously.. servicing cars seriously… your staff seriously but want to call to talk about security concerns…. Mb Orland needs a staff overhaul. They have there priorities mixed up.. I never been treated like this from a dealership. More

Bought a Certified pre owned Mercedes 2021 GLA. About a month ago. Its in the shop (at the dealership) with an oil leak from the front axle. Unvelievable I havent even broken the car in yet. In addition I month ago. Its in the shop (at the dealership) with an oil leak from the front axle. Unvelievable I havent even broken the car in yet. In addition I experienced the WORST customer service from Mercedes benz roadside. I informed management and no one has taken accountabilty. I emailed the owner of the dealership and he still hasnt reached out to me or responded to my email More

The best service team out there is at this location, always professional and get the work done on time. always professional and get the work done on time. More

Complete everything in time frame promised. Price might be a little high be worth it knowing work will be done correctly be a little high be worth it knowing work will be done correctly More

All of the agents were very helpful, friendly, knowledgeable, professional, and timely about their particular staff duties. knowledgeable, professional, and timely about their particular staff duties. More