Mercedes-Benz of Owings Mills

"Outstanding" service Rodney was very knowledgeable and polite his communication was great, he answered all our questions an was excellent at helping us get into a vehicle Rodney was very knowledgeable and polite his communication was great, he answered all our questions an was excellent at helping us get into a vehicle that suits our needs I highly recommend you deal with Rodney at Mercedes Benz of Owings Mills. More

Painless Rodney made the car buying experience really easy, would not hesitate to go back for my future car needs. Everyone at the dealership was welcoming. Rodney made the car buying experience really easy, would not hesitate to go back for my future car needs. Everyone at the dealership was welcoming. More

Fantastic Great service great people Wonderful wonderful. Easy to work with. No pressure sales. Accommodating. Thoughtful. Reassuring. Kept process simple. No Great service great people Wonderful wonderful. Easy to work with. No pressure sales. Accommodating. Thoughtful. Reassuring. Kept process simple. No pressure. Delightful. Sincere.not aggressive. More

Superb service! My experience with Mercedes Benz of Owings Mills was amazing! My sales rep Tom was simply awesome! He went above and beyond to get me in the car I wan My experience with Mercedes Benz of Owings Mills was amazing! My sales rep Tom was simply awesome! He went above and beyond to get me in the car I wanted, and that would be my beautiful 2016 E class 4Matic. The staff that I came in contact with was courteous and friendly. If you are looking for that luxurious car check out Tom. You will not be disappointed. More

Sales Dylan was great he took very good care of us. I would recommend him. We went to Catonsville and it took forever. Dylan in and out. Dylan was great he took very good care of us. I would recommend him. We went to Catonsville and it took forever. Dylan in and out. More

One happy customer Thanks to Mr. Dennis Epps my car buying experience at Mercedes Benz of Owings Mills has changed the way I feel forever about shopping for a car . Mr Thanks to Mr. Dennis Epps my car buying experience at Mercedes Benz of Owings Mills has changed the way I feel forever about shopping for a car . Mr. Epps professionalism, knowledge and enthusiasm gave me a level of comfort that I had never experienced at any other dealership. I received excellent and efficient service and my used vehicle looks brand new thanks to your excellent service team. I have recommended Mr. Epps and Mercedes Benz of Owings Mills. to all of my friends. More

Immaculate Service Mr. Epps provided great service including extensive knowledge about the cars, a positive attitude and exceptional patience! He lacked the overwhelming Mr. Epps provided great service including extensive knowledge about the cars, a positive attitude and exceptional patience! He lacked the overwhelming "pushiness" that some salesmen tend to do have. I was reluctant to purchasing a car, Mr. Epps expressed to me to take my time and be sure to chose something that made me happy. He has a great deal of excitement and belief in the Mercedes brand, which was reassuring. I am typically intimidated when I step onto a car lot, but Mr. Epps and the staff made me feel extremely comfortable, which isn't always the case at many other luxury lots. I would, most certainly, recommend Mr. Epps as your next car dealer! More

Best salesman in the world Dylan took me from Catonsville after they were dishonest. I will take me business there. I will now buy all my cars from him. He was honest and helpfu Dylan took me from Catonsville after they were dishonest. I will take me business there. I will now buy all my cars from him. He was honest and helpful. More

Car buying at its best with expert sales rep. Mercedes-Benz of Owings-Mills provided the best car purchasing experience of my life. Not only were the pre-owned cars available in excellent conditio Mercedes-Benz of Owings-Mills provided the best car purchasing experience of my life. Not only were the pre-owned cars available in excellent condition but the sales rep went out of his way to search within their extensive inventory until he found the perfect car for me to purchase. The financing and paperwork were efficiently handled and at no time did I feel pressured to buy. The sales rep really took time to understand my needs and worked within my budget. More

Worst experience I've had... THAT PLACE IS A MESS. I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did no I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did not even have the decency to clean my car after paying $600 for service. I tried to reach them to address my concerns and my call was ignored. Rest assured I will contact the area manager and let everyone in the community know. This service department is a total mess. It needs to be cleaned up or they may end up losing many customers to Catonsville and Hunt Valley. I've been warned by many about the poor customer service of this place, I should've listened. Please beware. Last time I brought my car for wash, it came back with a scratch. PLEASE BEWARE. More