Mercedes-Benz of Owings Mills

Josh was a true professional to work with. He was patient, taking meaningful time helping me (most of the whole day it turned out). He worked with me to ensure that I bought the RIGHT car for me rath patient, taking meaningful time helping me (most of the whole day it turned out). He worked with me to ensure that I bought the RIGHT car for me rather than simply selling me A car. This is a differentiator from what I typically see in new car sales reps who have the luxury of selling short supply automobiles which is more take it or leave it. He was truthful opposed to the half-truths that I endured from other dealerships I spent time with. At the end of the day I bought a beautiful new automobile (GL550) at a great price. Solid experience top to bottom. If you hate the car salesperson stereotype as much as I do it is worth the drive to R&H Motor and asking for Josh. More

The presentation of the vehicle on the internet was well done. The car was well priced and had an excellent car fax report. The car was in excellent condition. It is evident that the car was serviced well; done. The car was well priced and had an excellent car fax report. The car was in excellent condition. It is evident that the car was serviced well; it ran smoothly when test driven. Upon entering the established business, Veryln greeted me with the utmost professionalism that I have ever experienced in a car dealership. He was clean, his attire was very professional; shirt, tie and dress pants; well groomed. He was very polite and humble yet had all of the characteristics of an excellent salesman. No hassle. He gave a good presentation of the car. I was impressed with the fact that he accompanied me on the test drive. He did a follow up call and so did the sales manager. Again the conversation, his tone and telephone courtesy was exemplary. The staff was friendly and courteous. I was well taken care of and, refreshments were offered such as water and soda. Well kept and clean restroom. This made me happy because it was a hot day outside which, goes to show that the company invest in the needs of the customer; They cared for me and knew factors that were assets for a customer who may have been tired from car shopping or otherwise. The sales managers were professional and again and the staff were well dressed; the ladies wear bumps, modest dresses or suits; the sales manager negotiated with me based on my needs and, the price factors surrounding the deal and, made an offer that beat any dealership that I have been to. Today was the first time in my entire life, in my car shopping history that I walked away stressed free and confident that the decision I made was a good one. No buyers remorse. I even received a complementary gift as a token of their appreciation for purchase. I was able to purchase a good quality warranty on the vehicle; complimentary courtesy of the dealership per my request. The premises were well grounded and clean. The cars were in a good array outside and were clean and immaculate. When entering the establishment I was well greeted in a friendly matter by the receptionist at the desk. The employees were friendly and shared in comprador of their well done service that, made it easy for be to do business with them; and they were very happy for me. The experience was refreshing and heartfelt. I never knew such professionalism could ever exist. That's why I said that the service and every detail of the business done with me were determining factors; this made it easy for me to make a sound decision. I was able to find a used car within my budget, that provided for all of my needs in a car. The car had above and beyond the features that I expected and, was well kept by the previous owner which gave me proof that the clientele are indeed well versed and take pride in their vehicle. The consumer followed up on their servicing of the vehicle and treated the vehicle well, while it was in their care and, this made me very happy. I will recommend my friends, family and acquaintances to this dealership. I was happy to do business with RH motors and my experience will indeed be remembered for a lifetime because of such exemplary service and the consciousness of the workers which was, an added plus to my experience at RH Motor. Thank you RH motors and Veryln, salesman for a job well done. Veryln, I wish you well with your career with RH motors; you are doing an exemplary job and please keep up the good work. It is evident that you are a great asset to the established business and I wish you well. Thanks to the higher power God and my faith I was cared for by godly people and I was honored with everything I hoped and prayed for in purchasing a car. Thank you for allowing me to express myself to the best of my ability. I give Mercedes Benz RH motors a 5 star rating with absolutely no reservations. Again, thank you and keep up the exemplary job that you are doing, RH motors; you give the business a good name. Thank you for your time. Sincerely, Angelica Hodge customer More

From the moment I walked in the door I experienced a very professional, relationship driven environment. I was referred to George by a friend and was very impressed by his willingness to work with me and ma professional, relationship driven environment. I was referred to George by a friend and was very impressed by his willingness to work with me and make the car buying experience seamless. More

Found used car on lot. Sales staff helped me locate other used options that were comparable and then compared them to new car option. Very informative and useful. Negotiating price was without stress other used options that were comparable and then compared them to new car option. Very informative and useful. Negotiating price was without stress. Provided great deal. Had my own financing that i thought would be lowest available. Finance manager able to reduce rate by almost 1/2 point. Finally delivery of vehicle was great. Full explanation of car and assistance in set up. All and all a wonderful experience. More

I had a wonderful purchase experience with Michael Bosenberg. Because of his professional expertise and pleasant demeanor, I could not be happier with my new vehicle. I didn't feel pressured into buyi Bosenberg. Because of his professional expertise and pleasant demeanor, I could not be happier with my new vehicle. I didn't feel pressured into buying nor did I have to haggle to get a fair price. He pointed out everything i needed to know in order to make a good decision. This was the fastest i have ever purchased a car. from the time i stepped on the lot until i signed the paperwork was amazing. I was also given a good price for my trade-in. I have been a service customer of R&H for a number of years and can attest to the wonderful way the entire service department takes care of its customers. I can recommend Michael and would not hesitate to buy my next Mercedes from him. More

Mr. Johnson is a great representative of R&H Motors because I absolutely love the feeling of not being pressured into spending my money. I am a repeat customer because I can rely on George to work with because I absolutely love the feeling of not being pressured into spending my money. I am a repeat customer because I can rely on George to work within my budget to get me the car I desire. My husband and I sat down with George to inquire about the Mercedes ML about 6 months ago. After spending about 2 hour of George's time, my husband and I decided it wasn't the best time to purchase. George said, “just let me know when you are ready and we'll make it happen." Well our family expanded and it was time to purchase. I called George about another car that was just sold a couple of days later. However, George had another car in mind for our growing family which I absolutely love! George is an absolutely pleasant man to work with and comes highly recommended. More

I recently purchased my 3rd Mercedes. I requested Mr. George Johnson as my sales person, as he sold me my 2nd Mercedes. I rated my overal experience as Great, as Mr. George Johnson and staff were very ac George Johnson as my sales person, as he sold me my 2nd Mercedes. I rated my overal experience as Great, as Mr. George Johnson and staff were very accomodating. All of my questions reguarding the vehicle (operation, service, maintence , financing) etc. were answered in a very pleasant, patient , and professional manner. More

I really appreciated the way George took in consideration my budget with all of my other finacial responsibilities. Most salesmen would not have cared as long as they sold a car and earned their commission my budget with all of my other finacial responsibilities. Most salesmen would not have cared as long as they sold a car and earned their commission . This is my second purchaseing experience with George and I plan to have a third experience in the future .. More

I really like the fact that Mr. George Johnson searched online for the car that I wanted and he kept the price within the range that I wanted. He called me in to see a picture of the car that I wanted and online for the car that I wanted and he kept the price within the range that I wanted. He called me in to see a picture of the car that I wanted and we also discussed other cars that he thought that I might like as well. The car was transported from another state and I was called when it arrived just to look at it. He made sure that my wife and I were pleased in every way. He took the time to show us how everything worked in the vehicle and if he didn't know, he asked a technician to help us with the answers we needed. Overall Mr. Johnson was a very pleasant person to work with and we didn't feel pressured into buying something that we didn't want. More

Dylan was very informative and helpful. He knew the product well, and I'd gladly send family and friends directly to him for the future purchase of a Mercedes. product well, and I'd gladly send family and friends directly to him for the future purchase of a Mercedes. More