Mercedes-Benz of Owings Mills

Mike Boesenberg was very courteous, professional and knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would d knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would definitely recommend this salesman and dealership to my friends and family. More

Mr Johnson was a very lay back smooth salesman and did all that he could do to make the sale go through,by keeping you inform as what was going on though the hold ordeal,As well as advising you of your be all that he could do to make the sale go through,by keeping you inform as what was going on though the hold ordeal,As well as advising you of your best options.He was very courteous as well. Thank You Mr Johnson More

Fabulous sexperiemce purchasing a new car. George did a very good job and was very helpful and diligent throughout. Would recommend him and the dealership to anyo very good job and was very helpful and diligent throughout. Would recommend him and the dealership to anyone and would certainly shop there for future Mercedes. More

George was very friendly and easy going. He made the purchasing transaction painless. Dylan walked me through the leasing process and provided great options to arrive at a price we both could agree on. purchasing transaction painless. Dylan walked me through the leasing process and provided great options to arrive at a price we both could agree on. Mac was extremely thorough with the final paperwork and was a pleasure to work with. More

George was the difference between a routine experience and an excellent experience. The price we agreed upon was the most aggressive of any dealer I worked with. Plus the level of custgomer servic and an excellent experience. The price we agreed upon was the most aggressive of any dealer I worked with. Plus the level of custgomer service and genuine concern was excellent. I woudl highly reccommend George to anyone. More

Likisha was an excellent sales rep to work with - she listened carefully to our needs and concerns, and worked hard to find us a vehicle that suited our lifestyle and budget. She was also friendly, relia listened carefully to our needs and concerns, and worked hard to find us a vehicle that suited our lifestyle and budget. She was also friendly, reliable in her communication, and very considerate of us during out visits. More

I went to R&H after looking at a used vehicle at another local MB dealer. (First time foreign vehicle for me). The other local dealer had a "smooth" salesman who could not answer some basic questio another local MB dealer. (First time foreign vehicle for me). The other local dealer had a "smooth" salesman who could not answer some basic questions relative to ext. warranty and some gaps in the carfax report. He brought his manager over who was just as clueless. I continued my search and went to R&H on a Sun. and found the exact vehicle I was looking for on the used car lot. (2010 E350). I went back the next evening and met Josh Pomles. Before getting into details of the vehicle he explained the R&H selling philosophy and customer service. Before letting my family and I take the vehicle for a test drive he mentioned that they did have the exact same vehicle new, a 2010 leftover. It was a few K dollars over the used vehicle. After the test drive i was convinced this was what I wanted. Without any sales pressure Josh and I discussed the price differences between the new and the used. I left letting him know that my wife and I would decide by the next day (Tues.) After a few discussions regarding pricing we remained apart in settling on pricing. Wed afternoon I put an offer on the table to Josh and without a few hours we finalized the deal for the new vehicle. There weren't any sales pressure at all. There were some minor blemishes on the vehicle which Josh made sure were taken care of to my satisfaction. When we went to pick up the vehicle on Thurs. evening we met Mac, the Business Mgr. She was extremely friendly and knowledgable and we spoke about family and work as she was preparing the final paperwork. She also explained the various options relative to add'l services that they can provide without pressure. I have purchased many new vehicles over 30 yrs. and by far this was one of the most positive experiences I have had in purchasing one. I would surely recommend Josh and Mac to anyone looking for a MB, people like them give R&H a great reputation!!! More

Extremely professional and customer friendly. He made me feel valued. Knowledgeable about product . Received courteous service. All my questions were answered. I made personal requests for addition service feel valued. Knowledgeable about product . Received courteous service. All my questions were answered. I made personal requests for addition service regarding tires and was accommodated. I would recommend this dealership as well as the salesman to others. More

Kevin Roy was an outstanding repeesentative of the dealership. He was extremely customer service oriented and knowledgeable...a true professional. I will likely buy a car from R and H and it will be b dealership. He was extremely customer service oriented and knowledgeable...a true professional. I will likely buy a car from R and H and it will be because of Kevin. Kevin was waiting for me me when I pulled up to the dealership and he was very knowledgeable about the different models That I was exploring. More

I had a very good experience dealing with R&H and Josh Pomles specifically. He was friendly, informative, and went to great lengths to be helpful, all the while with a smile on his face as if it was Josh Pomles specifically. He was friendly, informative, and went to great lengths to be helpful, all the while with a smile on his face as if it was his complete pleasure to provide exception customer service and a relaxed car sales experience to his customers. He explained all of my options clearly and was never pushy but helped me figure out what was best for me. I selected a Certified Pre-Owned C300 fully loaded and I couldn't be happier with the deal. I didn't even bother negotiating the price since it was already priced very aggressively with other prices I had seen elsewhere. The rest of the staff I had any interaction with were also helpful and friendly. Mac, in the finance department specifically comes to mind. She was very nice and clear when explaining terms and options. The selection of vehicles, new and CPO, seemed to be average to above average from the previous two dealerships I had visited in the area. I will definitely return to R&H and Josh for the next vehicle purchase my wife or I make. More