Mercedes-Benz of Owings Mills

I have given this dealership and Mrs Jones all 5's because this is my 3rd Mercedes and Mrs. Jones have sold me all three card partly due to her excellent customer services skills. This dealership is because this is my 3rd Mercedes and Mrs. Jones have sold me all three card partly due to her excellent customer services skills. This dealership is always neat and clean and the employees are always eager to assist. As stated previous Mrs Jones is the best salesperson I have met thus far. It is because of her friendly, kind, caring and compassionate personality that I have recommended my cousin who has also purchased 2 mercedes from Mrs. Jones but she has also recommended three other people who have also purchased cars from Mrs. Jones. She have made follow up calls to ensure that everything is going well with my purchase and to offer her assistance if needed at anytime. She is very knowledgeable of Mercedes products and the operation of their vehicles. She keeps the customer in mind throughout the sale and does not try to place you in a vehicle that you do not truly want and a payment that you would feel at ease with paying. Every time I visit this location even if it is for service only, I look for her. She is the shinning star at Mercedes that brightens my day. Mrs Jones is an outstanding employe. She even remembers my birthday and takes time to send me a card with her personal signature on it. I have visited other Mercedes dealerships and this location is by far the best. When I look at the Mercedes emblem on my car I picture Likisha Jones with her charming smile and personality. My dream car was a S class mercedes and In july 06 I purchased an C class from Mrs. jones and in February 07 I traded it for an E class and last month I traded it for an S class. I would like to thank Likisha for for being the beautiul, friendly, kind, caring and courteous person that keeps me coming back to purchase Mercedes. Thanks to her I will continue to recommend others to visit this dealer and purchase cars from Mrs. Jones. More

I brought my Mercedes E320 to R&H for service and decided instead to purchase another car since my current car had over 100K miles on it. Both Lisa and Andre' have always provided me with outstanding and exc instead to purchase another car since my current car had over 100K miles on it. Both Lisa and Andre' have always provided me with outstanding and exceptional customer service on the the service and repair of my Mercedes and I am sure that they will continue to do so on my new (used) E350. I purchased my current Mercedes E350 from Steve Kil with the assistance of Cedrich since Steve was new to R&H at the time. Both provided me with the same outstanding and professional customer service. Steve was friendly and knowldegeable and quickly helped me determine which car would best fit my needs. More important than this is the fact that Steve is honest and conducts himself with the highest level of integrity and stands behind his word. Since it was dark by the time everything was finalized with my new/used car and I was tired, I didn't really check the car as throughly as I should have. In the light of day the next morning I found some things that needed to be addressed with the car so I called Steve who told me not to worry as everything would be taken care of. We scheduled an appointment that was convenient for me to bring the car back. I have to admit that I was a little concerned since everything had already been finalzied and it was, after all, a used car. I cannot express enough just how wonderful Steve was in taking care of all of my concerns. When I brought the car in for my scheduled appointment not only did Steve take care of virtually all of my concerns but he had a new Mercedes available for me to use while they were doing so. This is the second Mercedes E class that I have purchased from R&H and I will most definately request that Steve Kil assist me with the purchase of my third when the time comes! More

Will always buy from R@H as long as George Johnson is there, what a class act he is, and the service that I recieved, he (Mr Johnson) told me it was be a joy and he was telling the truth,I have told my P there, what a class act he is, and the service that I recieved, he (Mr Johnson) told me it was be a joy and he was telling the truth,I have told my Pastor and other's, and they where happy to hear that I felt I got a fair deal, Thank You George Johnson. Lillie Hyde More

I have been a customer of R and H since 1993 and have never had a bad experience in either sales or service. I had to bring my car in for a quick repair and the parts were expedited by Rob and Tim. Joh never had a bad experience in either sales or service. I had to bring my car in for a quick repair and the parts were expedited by Rob and Tim. John who runs service made sure either Lisa or April was available to write the order and oversee the repair. They were both there to help not only schedule the car but set up a free loaner. Zack did the repair with his usual expertise and the car runs great. My car is an AMG and I have high expectations for it and will only allow R and H to work on it. I know there are AMG Centers around my State, but I have no need to go out of my way when Zack and Rob can handle any issue that arises. More

The salesperson was very knowledgable about the car and very friendly. He demonstrated a willingness to look for vehicles from other dealers and discussed a number of options that were available to me. The very friendly. He demonstrated a willingness to look for vehicles from other dealers and discussed a number of options that were available to me. The actual process of purchasing the vehicle was the smoothest that I have ever experienced. More

Very nice and experienced sales professional, ther were no surprises at closing and the finance manager Lori Brown was also great.Dean, Who went with me to get gas also thanked me for my business. Great ca no surprises at closing and the finance manager Lori Brown was also great.Dean, Who went with me to get gas also thanked me for my business. Great car and great dealership. W Creasy, Westminster, Md. More

Michael Boesenberg was a pleasure to deal with. From the professional manner in which the car sale was handled, to after sales support and questions about use of the car. I would HIGHLY recommend a visit to professional manner in which the car sale was handled, to after sales support and questions about use of the car. I would HIGHLY recommend a visit to R&H Mercedes. Michael had the exact car I wanted in stock and ready to go. He even offered to find a car and bring it in on his dime. Sale transaction, even with a lease, was flawless and everyone involved handled the process smoothly and accurately. I will be seeing Michael again in the near future to purchase the new E-Class. More

I bought 4 tires and had them installed on my 2007 ML 500 in December 2008. We had a blow out on one of the tires. When we were unable to get the lug nut off, we went to a local auto shop who was also unable in December 2008. We had a blow out on one of the tires. When we were unable to get the lug nut off, we went to a local auto shop who was also unable to get the lug nut off and indicated that it was torqued too tight. There were able to finally remove it, but the lug broke off in the wheel assembly. R and H was all about saying that the damage repair would be around 1300.00 and would willingly put this in writing when they thought that the tires were purchased somewhere else. When they learned that they were purchased from their dealership and that their repair shop was responsible for too much torque applied, they "suddenly" didn't agree that it was the torque that was the problem...Of course!! We were hung with the bill!!! Buyer Beware. Terrible customer service. I will NEVER go there again and will encourage anyone that I know or meet to stay away from them!!! More

If there is a dealer that Mercedes Benz should pull, its this one... they are overpriced and poor quality of customer service. Poor communications are their specialty. I had my car towed into them, analyze this one... they are overpriced and poor quality of customer service. Poor communications are their specialty. I had my car towed into them, analyzed and they needed me to show up with $109 dollars for evaluation charges before they release the car - been a customer for 40 years!!! More