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Mercedes-Benz of Paramus
Paramus, NJ
2,803 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,803 reviews
May 14, 2022
This dealership is#1. They have Excellent customer service treating everyone like family from the greeting, sales, service & management. They have Excellent customer service treating everyone like family from the greeting, sales, service & management. More
by DELLHODGE
Verified CustomerEmployees Worked With
Other Employees :
Excellent management team, Jeff Chun, Martin Guzman
May 13, 2022
I took in my 2019 S560 for service. Needed an oil change and my massage seats weren’t working. The day after I dropped it off I received a video showing me “water” in my trunk and Needed an oil change and my massage seats weren’t working. The day after I dropped it off I received a video showing me “water” in my trunk and the mechanism that pumps my massage seats had a “kink” in the line. I was told that the water in my car was from damage and the kinked line that was causing the massage seat to malfunction was from damage I did..basically a car accident. After charging almost $500 for ONLY AN OIL CHANGE ….I was asked to pay another $500 to do further diagnostics and there was a tremendous chance that the malfunction would NOT be covered under warranty and I would endure the second $500 charge out of pocket. So I naturally paid for my oil change($500) and drove away with my car. Turns out the water was from a leaky water bottle in my trunk. Turns out the kink in the hose for the massage seat system was the only issue and by unkinking the hose the system works perfectly fine. It’s as if warranty is meaningless and they find loop holes to exploit the customer. When I asked the service writer to please make sure the massage seat pump has a “crack” in it before they refuse to warranty the repair….his response is…” I already internally charged 2 hours of work the rest is on you”(you being me) More
by Freddy Atshan
Employees Worked With
I’d rather not name the employee
May 12, 2022
You guys keep on sending me surveys please stop I don’t know how to stop it know how to stop it More
by Shy
Employees Worked With
Other Employees :
Martin Guzman, Mark Vanblarcom, Carol Dooley, Veronica Heredia, Dan Raspanti, Scott Gordon, Steve Dufalo
May 12, 2022
Excellent service and I felt part of the family. Looking forward to the next visit Looking forward to the next visit More
by TBLOOM
May 12, 2022
Attentive, listen to the customers needs, Jieun was very professional knew how to navigate all the paperwork and made easy to come back again next to this dealership. professional knew how to navigate all the paperwork and made easy to come back again next to this dealership. More
by EMERIAMAYA
Employees Worked With
Jieun Chun
May 11, 2022
Best customer service I have ever seen people are so friendly from the beginning to the end friendly from the beginning to the end More
by Raef_lotfy79raef
Employees Worked With
Other Employees :
Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
