Mercedes-Benz of Paramus

Customer service at Prestige is the best. I picked up my car on a Monday evening and by Tuesday evening I had to call for a service problem! Hopefully this is a fluke, and I was taken care of immediately w car on a Monday evening and by Tuesday evening I had to call for a service problem! Hopefully this is a fluke, and I was taken care of immediately with hardly any issues. Ken Shattuck is a great salesperson, low key and very informative. He is personable and very helpful. This is my first Mercedes, having left Audi, and am adjusting to a few minor differences. I thought all back up cameras had sensors so I didn't ask about that only to find my Benz does not but my less expensive Audi did. I had all weather mats in addition to carpet mats but my Benz only has carpet mats. These are items I didn't notice until I was home with the car. Small things but noticeable when I had them in a less expensive car. More

Jeff was pleasant to work with, honest and provided options. Listened to what we wanted. Sales review and car pick up efficient , easy and hassle free. Was raining when we picked up car, they offered options. Listened to what we wanted. Sales review and car pick up efficient , easy and hassle free. Was raining when we picked up car, they offered to come in and have it washed another time. Felt I could go back for any question and they would happily support. More

My experience with Mercedes Benz on RT 17 was a very pleasant one .I moved over 100 miles away , to Boston MA, Phil Campbell was extremely helpful locating me the perfect vehicle for my needs, I drove t pleasant one .I moved over 100 miles away , to Boston MA, Phil Campbell was extremely helpful locating me the perfect vehicle for my needs, I drove to get my vehicle there even though I live not far away from another MB dealership. Phil was always able to answer my questions & make the turn in & release of another vehicle easy & was always professional & very knowledgeable . When I went to pick up the vehicle Phil also took the time to go over the vehicle with me. Phil made what is usually stressful experience a positive one. This is my second time purchasing MB with Phil's help, and I am super grateful for the level of professionalism he applies to every deal he offers. I would gladly go back to him to buy my next car. More

Great experience as always. Friendly, helpful, and knowledgeable. I got my car a mere two months after I special ordered it. Big volume is the reason. That, and the fact that they were truly looking o knowledgeable. I got my car a mere two months after I special ordered it. Big volume is the reason. That, and the fact that they were truly looking out for me. More

I have always dreaded the process of buying or leasing a car. My prior experience with Prestige (BMW and Mercedes) years back had been very unpleasant. I came in this time just to look at the car with inten car. My prior experience with Prestige (BMW and Mercedes) years back had been very unpleasant. I came in this time just to look at the car with intentions to go to another dealer to lease. However, Jeff Chun's sales style is unique for someone in this industry. He made this process simple, straight forward and I dare to say pleasant. More

I have puchased 5 vehicles from Prestige over many years. They have earned my loyalty because they consistently offer the best selection and value whenever I am ready to purchase a Mercedes Benz. A high leve They have earned my loyalty because they consistently offer the best selection and value whenever I am ready to purchase a Mercedes Benz. A high level of professionalism and a commitment to customer satisfaction is evident in all of my dealings with Prestige associates. In particular, our personal sales associate, Naim (Turk) Bertan exemplifies the VERY BEST qualities of dedication to the customer, product knowledge, and courtesy. Turk's friendly demeanor and total focus on our needs always results in an outstanding experience. We will always return to Turk and Prestige for our future Mercedes Benz purchases. More

I had a good experience working with Phil Campbell, while leasing my new GLK 350. He was helpful and friendly and I had a good overall experience so far at Prestige. leasing my new GLK 350. He was helpful and friendly and I had a good overall experience so far at Prestige. More

I do not recommend purchasing a used vehicle through this dealership. I spent ~2 weeks via phone with the sales person verifying the condition of a used car including finalizing price/financing terms. Mind dealership. I spent ~2 weeks via phone with the sales person verifying the condition of a used car including finalizing price/financing terms. Mind you, I live 500+ miles away and they happened to have a very specific car that I am in the market to purchase. I asked SPECIFIC questions regarding the condition of the car only to discover, after flying to NJ and seeing the car in person, the car had been poorly repainted!!! Do not trust in a clean CarFax - that just means any issues have yet to show up or were not reported (to insurance or police). Further troubling to the whole matter was the salesperson's first comment: "how did you see that so fast?". From there they attempted to negotiate a lower price to 'get me into this car.' To add to my frustration, they delayed taking me back to the airport. The end result is I'm out what turned out to be a round trip airline ticket, which booked last minute was $600+ for just the return flight not to mention my initial ticket cost, time and effort. My problem with this dealership is the lack of disclosing answers to my specific questions which would have avoided this entire situation. I called an spoke to the GM and his response was basically 'buyer beware.' I'm surprised the #2 Mercedes dealership in the US lacks honesty and integrity especially with potential clients at these price points. More

Falgun was very helpful throughout my car search. He worked with me to find the exact car for the right price. His diligence and honesty with his customers are just two of the many reasons to work with worked with me to find the exact car for the right price. His diligence and honesty with his customers are just two of the many reasons to work with Falgun at Prestige. His communication with me throughout the entire process made my car search very enjoyable. Prestige has a large inventory and I assure you Falgun and the rest of the Prestige team at Mercedes will do everything they can and more, to help you find your perfect car. He builds relationships with his customers that continues past the buying process and is committed to helping his customers. I would recommend Falgun to anyone who is looking for a productive and enjoyable experience. More

After being mistreated on a different dealer (Land Rover), Mr. Marzo took care of us. He worked our case like if we were friends forever. My respect to him on such a great job. He got us an excellent Rover), Mr. Marzo took care of us. He worked our case like if we were friends forever. My respect to him on such a great job. He got us an excellent deal and gave us the car in less than 24hrs. If you are looking for good service, good quality and price, look no further! More