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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.9
946 Reviews

946 Reviews of Mercedes-Benz of Paramus - Service Center

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September 27, 2025

The Mercedes staff member who was in charge of me kindly explained everything about the car, and while it was being repaired, they texted me every day to give me updates. The repair work was also done very More

by Hyun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

Mercedes-Benz of Paramus responded

Thank you for your feedback! We’re glad our team kept you updated and provided excellent repair service.

September 25, 2025

My experience with the service department was outstanding, and I would also like to commend Domenic Rigante in the parts department for his remarkable assistance. More

by clabruno147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domenic Rigante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : benjamin abramov
Sep 25, 2025 -

Mercedes-Benz of Paramus responded

We're thrilled to hear that your experience with our service department was outstanding. We also appreciate you recognizing Domenic Rigante from our parts department for his remarkable assistance. Your feedback means a lot to us, and we look forward to serving you again in the future.

September 23, 2025

The dealership treats you very professional as soon as you pull up with your car.Some one comes over to talk to you. More

by Mona123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Semeraro
Sep 24, 2025 -

Mercedes-Benz of Paramus responded

Thank you for sharing your experience! We’re glad to hear that our team made you feel welcomed and valued from the moment you arrived. Providing professional and attentive service is very important to us. We appreciate your feedback and look forward to assisting you again!

September 23, 2025

Two of the best in Service at Mercedes-Benz of Paramus are Ben Wright and Lee Reyes. Once you purchase or lease a car from a Delearship, the entire team becomes a family affair. Thankfully , both Lee and More

by AlexandraT
Recommend Dealer
Yes
Employees Worked With
Lee Reyes, Benjamin Wright
Sep 24, 2025 -

Mercedes-Benz of Paramus responded

Thank you so much, Loretta and Alexandra, for your heartfelt and thoughtful words. We’re truly honored to have Ben and Lee on our team, and it means so much to hear how their dedication, professionalism, and care have made such a lasting impression. We agree that they consistently go the extra mile to ensure every service experience is smooth, supportive, and trustworthy. Your kind feedback is deeply appreciated, and we’re grateful to have you as part of the Mercedes-Benz of Paramus family.

September 23, 2025

The service was very prompt. They kept me informed of what was taking place. The experience was excellent.. More

by Pdm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Mercedes-Benz of Paramus responded

Thank you for your feedback! We're glad to hear that you had an excellent experience and that our team kept you informed throughout the service. We appreciate your support and look forward to serving you again!

September 21, 2025

It was very comfortable as it was very friendly and professional. I'm going to introduce it to my friends and family. More

by Jbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.Receptionist lady
Sep 22, 2025 -

Mercedes-Benz of Paramus responded

Thank you for your kind words! We’re so glad you had a comfortable and friendly experience. We truly appreciate your recommendation to friends and family and look forward to serving you all in the future!

September 20, 2025

Excellent and quick service. Scheduling, drop off, payment and pickup are a breeze. Communication before and during simple thru text. More

by mattylo62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Sep 20, 2025 -

Mercedes-Benz of Paramus responded

Thank you for your review! We’re glad to hear the process was smooth and convenient for you. We appreciate your feedback and look forward to assisting you again in the future.

September 20, 2025

Excellent after sale service. Good follow up. Excellent communication during the service to keep client informed More

by AM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2025 -

Mercedes-Benz of Paramus responded

Thank you for your kind words! We’re happy to hear you enjoyed our after-sale service and communication. Keeping our clients informed is a top priority, and we look forward to assisting you again.

September 19, 2025

The advisor guided me through the process very carefully and my car maintenance was performed. More

by ron.achter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Mercedes-Benz of Paramus responded

Thank you for your review! We’re glad to hear that our advisor guided you through the process and that your car maintenance was completed smoothly. We appreciate your feedback!

September 18, 2025

Very friendly staff fast service and can’t go wrong with a clean facility and free coffee water More

by jgell21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel reyes
Sep 18, 2025 -

Mercedes-Benz of Paramus responded

Thank you for your kind words! We’re happy to hear you enjoyed the friendly service, quick visit, and our clean and comfortable facility. We look forward to seeing you again, and the coffee and water will be waiting!

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