Mercedes-Benz of Plano

Great experience. Kept me abreast of what was going on with maintenance and letting me know costs before proceeding Kept me abreast of what was going on with maintenance and letting me know costs before proceeding More

Great job fixing issues but do wish it didn’t always take a week to complete a week to complete More

Dealership does a great job. Drop-off and pick-up for auto service is made easy. Thank you Zach for exceeding my expectations! Drop-off and pick-up for auto service is made easy. Thank you Zach for exceeding my expectations! More

Excellent customer service by Jorge today. I would give him a 10. He did a great job communicating with me while so waited for my car windows to be tinted. This is my 2nd MB. I am back because I would give him a 10. He did a great job communicating with me while so waited for my car windows to be tinted. This is my 2nd MB. I am back because the service department is the best! More

Helpful and efficient service department that correct problem and notifies of potential future issues Excellent problem and notifies of potential future issues Excellent More

Absolutely a wonderful experience! We currently own a Mercedes and wanted to trade in another competitor vehicle for another Mercedes. We saw several we liked at Mercedes of Plano onl We currently own a Mercedes and wanted to trade in another competitor vehicle for another Mercedes. We saw several we liked at Mercedes of Plano online and set up a meeting with Steve at the dealership. When we arrived, he had them up front and ready for a test drive. We are already familiar with the Mercedes driving design, but Steve took the time to update us on newer features. We looked at the models we had chosen on the internet And narrowed the field for our test drive. We know how a Mercedes “feels” and felt right at home. Both of us drove to get a feel, made all the turns around the neighborhood and became very satisfied with the handling and vehicle response. We loved the product and sat down to make a deal. Very professional and very detailed, Mercedes of Plano tested our car and came back with an offer that was extremely close to our top end expectations. We shook Hands and moved on to the final phase of financing and closing the paperwork - it was as effortless as the fist two phases. Very knowledgeable, very personal. Exactly what you would expect from Mercedes and it’s experienced staff at the dealership. We couldn’t be happier! More

Recently purchased a new vehicle through this dealership and was very impressed with the showroom and sales staff. Todd Hartung was knowledgeable and passionate about making sure we got exactly what we want and was very impressed with the showroom and sales staff. Todd Hartung was knowledgeable and passionate about making sure we got exactly what we wanted. His follow-up after the sale closed has been thorough and detailed, including after we took possession of the vehicle. We are very happy with the entire process of this dealership. More

Jay was extremely helpful and knowledgeable. He was extremely professional and considerate and available.Thank you for restoring my faith in customer care. He was extremely professional and considerate and available.Thank you for restoring my faith in customer care. More

Professional, courteous, and very accommodating! I had an emergency, no appointment yet they fixed all my problems! I had an emergency, no appointment yet they fixed all my problems! More

Taylor Wilson from the Sales team was extremely responsive and kept us updated throughout on the status of our vehicle request. He followed up on our enquiries and was great to work with. responsive and kept us updated throughout on the status of our vehicle request. He followed up on our enquiries and was great to work with. More