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Mercedes-Benz of Plano

Plano, TX

4.8
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,137 reviews

March 10, 2022

Great experience. Kept me abreast of what was going on with maintenance and letting me know costs before proceeding More

by Dan K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif
Mar 10, 2022 -

Mercedes-Benz of Plano responded

Dan, thanks for the 5-star feedback! We're happy to hear Asif was communicative and let you know costs before proceeding! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 10, 2022

Great job fixing issues but do wish it didn’t always take a week to complete More

by EricJavaJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Mar 10, 2022 -

Mercedes-Benz of Plano responded

EricJavaJ, we apologize that your recent service took longer than anticipated and appreciate you noting the delay. We look forward to providing you more expedient service on future visits. Thanks again for your business and your feedback. Best wishes!

March 10, 2022

Dealership does a great job. Drop-off and pick-up for auto service is made easy. Thank you Zach for exceeding my expectations! More

by Caacraw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 10, 2022 -

Mercedes-Benz of Plano responded

Caacraw, thanks for the 5-star feedback! We're glad to hear Zach exceeded your expectations! We're pleased you enjoyed your experience with us look forward to assisting you next time! Best wishes!

March 10, 2022

Excellent customer service by Jorge today. I would give him a 10. He did a great job communicating with me while so waited for my car windows to be tinted. This is my 2nd MB. I am back because More

by Lenningm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Garzon
Mar 11, 2022 -

Mercedes-Benz of Plano responded

Lenningm, thank you for your 5-star review! We're happy to hear Jorge was communicative and earned your recommendation! We look forward to serving you additionally next time! Best wishes!

March 10, 2022

Helpful and efficient service department that correct problem and notifies of potential future issues Excellent More

by dtg0921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Mar 11, 2022 -

Mercedes-Benz of Plano responded

dtg0921, thank you for your 5-star review! We're happy to hear our service department was helpful and efficient! We look forward to serving you additionally next time! Take care!

March 10, 2022

Absolutely a wonderful experience! We currently own a Mercedes and wanted to trade in another competitor vehicle for another Mercedes. We saw several we liked at Mercedes of Plano onl More

by Marty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Gleason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Mercedes-Benz of Plano responded

Marty, thanks for the 5-star feedback! We're ecstatic to hear Steve provided you with exactly what you would expect from a Mercedes Benz dealership. Additionally, thank you for noting that Steve took the time to update you on newer features and made your experience effortless. We're pleased you enjoyed your experience with us look forward to assisting you next time! Take care!

March 10, 2022

Recently purchased a new vehicle through this dealership and was very impressed with the showroom and sales staff. Todd Hartung was knowledgeable and passionate about making sure we got exactly what we want More

by Akatie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Mercedes-Benz of Plano responded

Akatie, thanks for the 5-star feedback! We're happy to hear Todd Hartung was knowledgeable and passionate. We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 09, 2022

Jay was extremely helpful and knowledgeable. He was extremely professional and considerate and available.Thank you for restoring my faith in customer care. More

by Benzfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Mar 09, 2022 -

Mercedes-Benz of Plano responded

Benzfan, thanks for the 5-star rating! We're happy to hear Jay was helpful and knowledgeable! We're pleased you had a positive experience with us and look forward to serving you again next time! Thanks again!

March 09, 2022

Professional, courteous, and very accommodating! I had an emergency, no appointment yet they fixed all my problems! More

by Stanciu.michael
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Mar 09, 2022 -

Mercedes-Benz of Plano responded

Stanciu.michael, thanks for the 5-star rating! We're happy to hear our team was professional and fixed all your problems! We're pleased you had a positive experience with us and look forward to serving you again next time! Best wishes!

March 09, 2022

Taylor Wilson from the Sales team was extremely responsive and kept us updated throughout on the status of our vehicle request. He followed up on our enquiries and was great to work with. More

by Contactshet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Mercedes-Benz of Plano responded

Contactshet, thanks for the 5-star rating! We're glad to hear Taylor Wilson was communicative and great to work with! We're pleased you had a positive experience with us and look forward to serving you again next time! Take care!

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