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Mercedes-Benz of Plano
Plano, TX
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,135 reviews
December 07, 2020
Beautiful car at great price. In and out in about an hour. Alex had everything ready for us. Would definitely recommend Not the usual dreaded buying experience hour. Alex had everything ready for us. Would definitely recommend Not the usual dreaded buying experience More
by electrishion
Employees Worked With
Alex Rosas
December 07, 2020
Great service! Advisor Mark is a very knowledgeable person and friendly as well. Enjoy the loaner car service, able to try different model. Will recommend to friends. person and friendly as well. Enjoy the loaner car service, able to try different model. Will recommend to friends. More
by dallas3388
Employees Worked With
Mark Cobb
December 06, 2020
Took my daughter’s car in for a airbag recall. Service was excellent as usual. Glenn Manther was great to work with. He was friendly and professional. was excellent as usual. Glenn Manther was great to work with. He was friendly and professional. More
by fvelaiii
Employees Worked With
Glenn Manther
December 03, 2020
Darren Shin made this experience so refreshing. He took his time, most importantly he didn't make us feel pressured to buy. I would definitely recommend anyone who is looking to purchase a Mercedes is to g his time, most importantly he didn't make us feel pressured to buy. I would definitely recommend anyone who is looking to purchase a Mercedes is to go through this process with Darren. I also recommend this dealership as well, their customer service is exceptional!!! More
by coex
December 02, 2020
Best people. Great service Shuttle service Nice Best people. Great service Shuttle service Nice lounge Beautiful dealership Ugh ghoul ihw jjj nigh nnn. Uighur Kim few n vi ces nut fb Huggi Best people. Great service Shuttle service Nice lounge Beautiful dealership Ugh ghoul ihw jjj nigh nnn. Uighur Kim few n vi ces nut fb Huggies More
by Mail
Employees Worked With
Mark cobb
December 02, 2020
Purchased a used 2018 on Saturday. Car was filthy at delivery. I have owned 4 Mercedes and never received such a dirty car. Very disappointed by entire experience and will go back to Mercedes of McKinn delivery. I have owned 4 Mercedes and never received such a dirty car. Very disappointed by entire experience and will go back to Mercedes of McKinney More
by Disappointed
Employees Worked With
December 01, 2020
I have purchased 2 vehicles from MB of Plano. This dealership is both very professional and welcoming. I have experienced extraordinary service from receptionists, to sales staff to service managers. dealership is both very professional and welcoming. I have experienced extraordinary service from receptionists, to sales staff to service managers. I highly recommend them. More
by rickhoff
Employees Worked With
December 01, 2020
Was told they were able to duplicate noise in front wheel of my GLC. Was told at first it was because of the the tires then it was because it was a 4matic and they had a LI from Mercedes that confirm it. The of my GLC. Was told at first it was because of the the tires then it was because it was a 4matic and they had a LI from Mercedes that confirm it. Then when I got the maintenance report it said they couldn't duplicate the problem, but it did refer to the LI document that said certain Mercedes were subject to make a noise in the wheel and the solution is to buy different tires. Issue #1 Complaint went from "Could Duplicate" to "Could Not Duplicate" , why? Issue #2 A 70,000 luxury vehicle should not have a drivetrain that cracks or jerks and is considered normal. I had a GLA I traded in on the GLC because it had a dual clutch transmission that shifted rough in the first two gears and was told it was normal for it. I see a pattern here with Mercedes and this dealership. More
by JetMech4Evr
Employees Worked With
November 30, 2020
Cedric White helped get me the exact car, color, and trim we asked for in less than 10 days. We were in and out of the dealership in less than two hours. Had a great experience. we asked for in less than 10 days. We were in and out of the dealership in less than two hours. Had a great experience. More
by Lepe
Employees Worked With
Cedric White, Mitch Ford
