Mercedes-Benz of Plano

I have purchased 2 vehicles from MB of Plano. This dealership is both very professional and welcoming. I have experienced extraordinary service from receptionists, to sales staff to service managers. dealership is both very professional and welcoming. I have experienced extraordinary service from receptionists, to sales staff to service managers. I highly recommend them. More

Was told they were able to duplicate noise in front wheel of my GLC. Was told at first it was because of the the tires then it was because it was a 4matic and they had a LI from Mercedes that confirm it. The of my GLC. Was told at first it was because of the the tires then it was because it was a 4matic and they had a LI from Mercedes that confirm it. Then when I got the maintenance report it said they couldn't duplicate the problem, but it did refer to the LI document that said certain Mercedes were subject to make a noise in the wheel and the solution is to buy different tires. Issue #1 Complaint went from "Could Duplicate" to "Could Not Duplicate" , why? Issue #2 A 70,000 luxury vehicle should not have a drivetrain that cracks or jerks and is considered normal. I had a GLA I traded in on the GLC because it had a dual clutch transmission that shifted rough in the first two gears and was told it was normal for it. I see a pattern here with Mercedes and this dealership. More

Not sure if the issue with my car was resolved. I called with a question and never got a callback. I am still unsure if my car has that issue. with a question and never got a callback. I am still unsure if my car has that issue. More

Cedric White helped get me the exact car, color, and trim we asked for in less than 10 days. We were in and out of the dealership in less than two hours. Had a great experience. we asked for in less than 10 days. We were in and out of the dealership in less than two hours. Had a great experience. More

I asked the price before told quote than it changed when I arrived it was something else needed. Full tank of gas not that when returned. I arrived it was something else needed. Full tank of gas not that when returned. More

The sales oerson is very nice, kind & knowledgable. My wife & i are vey satisfied. I am very impressive with Mr. Shin ‘ s great service. Thank you wife & i are vey satisfied. I am very impressive with Mr. Shin ‘ s great service. Thank you More

Todd H. Offers the best service you will ever have or ever receive hands down. He get 2 thumbs up! Top notch service. I am Todd H customer forever ever receive hands down. He get 2 thumbs up! Top notch service. I am Todd H customer forever More

Timely service, but, was very unhappy that tire rotation and balancing was not included in pre-paid maintenance package. Overall....good service and will return. and balancing was not included in pre-paid maintenance package. Overall....good service and will return. More

Excellent service. Thank you. From scheduling through completion of repair all the staff was friendly and helpful and went out of their way to make everything safe snd easy in thuds Covid environment. Sp completion of repair all the staff was friendly and helpful and went out of their way to make everything safe snd easy in thuds Covid environment. Special thanks to Ben Mitchel More

Great five year servicing yesterday-you guys have helped me maintain my beautiful GLE-350 in tip top shape-well done and thanks - see ya soon me maintain my beautiful GLE-350 in tip top shape-well done and thanks - see ya soon More