Mercedes-Benz of Plano

2nd visit to service department and the 2nd time I am trying to contact the service to get answers, left messages but no one calls back trying to contact the service to get answers, left messages but no one calls back More

Very good service from the dealership. Employees very professional and friendly . I have no other comments to add. Thank you for the opportunity to give feedback professional and friendly . I have no other comments to add. Thank you for the opportunity to give feedback More

Both my service advisor, Mark Cobb, and the technician, Richard de la Rosa, did an outstanding job. It would not be hyperbole to say that these gentlemen are priceless assets to your organization. Their o Richard de la Rosa, did an outstanding job. It would not be hyperbole to say that these gentlemen are priceless assets to your organization. Their outstanding customer service, dedication to detail, and commitment to unparalleled excellence are why I always have my vehicle serviced by your firm. More

Great service and Followup by Marc H and job done right first time by service department. Loaner provided was nice and clean. Overall great experience first time by service department. Loaner provided was nice and clean. Overall great experience More

The best of the best 🙏🏻 Service was amazing. Thank you guys for this experience. I don’t buy any car if is not from Mercedes of Plano. Hasan is the one that make this happen. Really profesional. guys for this experience. I don’t buy any car if is not from Mercedes of Plano. Hasan is the one that make this happen. Really profesional. More

Jeffrey very prompt & accommodating upon arrival. Total time car spent in the shop less than 4 hours. The car was spotlessly cleaned inside & out upon pickup time car spent in the shop less than 4 hours. The car was spotlessly cleaned inside & out upon pickup More

Financial department it's( horrible.) Especially this guy name TJ that works for financial department, sales guy Alexandro had to do his job and sent paperwork himself to my bank. name TJ that works for financial department, sales guy Alexandro had to do his job and sent paperwork himself to my bank. More

I bought my car new from this dealer in 2006 with it was known as Ewing Mercedes. Over the years I perceive their customer service has declined. The last time I scheduled my car for service I got the known as Ewing Mercedes. Over the years I perceive their customer service has declined. The last time I scheduled my car for service I got the impression that they would prefer I have the car serviced elsewhere. I scheduled a oil change and when I arrived at the dealership the service advisor asked, in a tone suggesting that I may be getting ready to make a major mistake, "Just so you know, we charge $170.00 for an oil change, is that ok?". They had changed the oil for the past 13 years, but his tone made me question if that had been a major mistake. I asked if he would suggest I take it somewhere else and he suggested an independent service shop. So I left. Guess I have learned a lesson. More

Good team to work with Ben I was really attentive to my needs and helped me with a good deal to get my car last month needs and helped me with a good deal to get my car last month More

Excellent Service. I was welcome from the moment i arrived. Process was swift and efficient. Shuttle driver Jack was the best. Customer service is the best arrived. Process was swift and efficient. Shuttle driver Jack was the best. Customer service is the best More