Mercedes-Benz of Plano

Car buying/leasing Everyone was very thoughtful and courteous. Todd Hartung is a great sales person as he is very honest and up front about giving you the best deal with Everyone was very thoughtful and courteous. Todd Hartung is a great sales person as he is very honest and up front about giving you the best deal with no pressure. This is my third vehicle that I have procure from this dealership and highly recommend them. Service department is great as well. More

GL450 60k miles service Was timely service and done within a day, no headache loaner car, Mark service advisor did quick check in and no extra selling stuff Overall good exp Was timely service and done within a day, no headache loaner car, Mark service advisor did quick check in and no extra selling stuff Overall good experience More

Clem Manther provided me with an excellent customer service. Every time my car needs any type of service I call Glen Manther. He provided me with the outmost professionalism and caring attitude. He knows what ne Every time my car needs any type of service I call Glen Manther. He provided me with the outmost professionalism and caring attitude. He knows what needs to be done and his estimate is always within the ballpark. He always maintains excellent communication and keeps me abreast of any issues or completion. Always the service is complete and right the first time. If at anytime they’re service issues he ensures that it’ll be corrected immediately. Glen always provides a thorough feedback More

AWESOME MAN Highly recommended, Level of Expertise is AWESOME. I am truly amazed and blessed. My heart is smiling tremendously. Please stop by this location. Grea Highly recommended, Level of Expertise is AWESOME. I am truly amazed and blessed. My heart is smiling tremendously. Please stop by this location. Great deal!! More

Terrible Sales Manager I told a sales rep that I wanted to move forward on a vehicle yesterday. I submitted an application for it yesterday afternoon. Today, I followed up w I told a sales rep that I wanted to move forward on a vehicle yesterday. I submitted an application for it yesterday afternoon. Today, I followed up with the rep and asked if he needed anything else from me. I didn't get a response, so I called to follow up to see if he needed anything else from me. I got his voicemail and it stated he was out of the office today. Then, I get a text a few hours later from him stating that another rep sold the car today. He stated that he had text me this morning to see if I wanted to put down a deposit. Oddly enough, I never received a text from him. I would have GLADLY put down a deposit had I received that text. I obviously wanted to move forward with the car - I had made that clear AND put in an application for it. So, they ran my credit only to sell the car that I was interested in the next day. I called up to the dealership and the manager called with excuse after excuse. He said "I know how it is to have your heart set on something. Sometimes it works and sometimes it doesn't." Excuse me? It would have worked out had I received a text, call, email, etc. letting me know that the app was processed and now I needed to put down a deposit. He said they would try to "cover" or "shield" the car next time. I don't need the car "covered" or "shielded" I just need people to communicate to me what is needed and to do their job. I can see why this happened though. The manager is FULL of excuses and smart remarks when he should be apologizing for their lack of organization. I am not even as upset with the rep as I am w/ the manager. Ridiculous. More

They only care about money not the customer needs. They only care about money not the customer concern. You go for something next you know a week later you go back for the same problem. They only care about money not the customer concern. You go for something next you know a week later you go back for the same problem. More

Recall and 20K service Service department provide, quality service and customer support. Frazier provide great service and recommendations. Car was delivered clean and on ti Service department provide, quality service and customer support. Frazier provide great service and recommendations. Car was delivered clean and on time. Everyone was very professional and friendly. More

Service Took my car for service B. When I got it back the air conditioning was not working which was working fine before . I called them back they told me I n Took my car for service B. When I got it back the air conditioning was not working which was working fine before . I called them back they told me I need to wait for 5 days as there is no loaner available. More

Outstanding Zafar thank you so much for being professional and taking care of me as a client and just as an overall person! You were AWESOME. Zafar thank you so much for being professional and taking care of me as a client and just as an overall person! You were AWESOME. More

Not very good this time I got good attention before and after but would be more happy if we would have got little better attention while picking the delivery. Know Tony Orteg I got good attention before and after but would be more happy if we would have got little better attention while picking the delivery. Know Tony Ortega is very good person and always helped us in buying cars, this time he may be busy with other customer so he just could not spent time with us during delivery. More