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Mercedes-Benz of Plano
Plano, TX
2,135 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,135 reviews
April 30, 2019
First service experience Convenient and easy to schedule an appointment that accommodates my schedule. They offered a loaner car and provided quick notification when the car w Convenient and easy to schedule an appointment that accommodates my schedule. They offered a loaner car and provided quick notification when the car was completed. More
by Ricks
Employees Worked With
Jennifer Collins
April 25, 2019
New E450 Taylor Wilson delivered my new car on Tuesday. Explained everything, showed me special features and even synced my phone. Easily the best service I Taylor Wilson delivered my new car on Tuesday. Explained everything, showed me special features and even synced my phone. Easily the best service I could ask for. More
by Cphillips1231
Employees Worked With
Taylor Wilson
April 25, 2019
Top notch service! Brought my car in for A 5 service, in and out in less than an hour. Had full checkup and wash, tech Zach Robinson very personal and professional, coul Brought my car in for A 5 service, in and out in less than an hour. Had full checkup and wash, tech Zach Robinson very personal and professional, could not have made my visit any better. More
by Chuck
Employees Worked With
Service personnel
April 23, 2019
Covenient, informative service This dealership service center has great customer service. It is well managed, and the fast process allows you to get on with the rest of your day. This dealership service center has great customer service. It is well managed, and the fast process allows you to get on with the rest of your day. More
by R350
Employees Worked With
Chuck, Evan, Jennifer
April 22, 2019
First class I’ve left 3 messages regarding my down payment to verify you recurved it. I didn’t receive any feedback from your finance dept. I thought this woul I’ve left 3 messages regarding my down payment to verify you recurved it. I didn’t receive any feedback from your finance dept. I thought this would be pretty straight forward. Can you get me a responce More
by Lickspickes
Employees Worked With
Mr Ford in finance, Travis Sladky
April 19, 2019
service When I asked at front desk during check out Iwas told to memorize the next oil change mileage and that they dont provide any stickers for the windshie When I asked at front desk during check out Iwas told to memorize the next oil change mileage and that they dont provide any stickers for the windshield. The first I heard. He wasnt keen on helping either. More
by Mabenz125
Employees Worked With
Other Employees :
Creed Boyer, Daniel Fitzek, Sterling Eubanks , Ash Hussein, Tony Ortega, JC Matlock, Mike Aman
April 17, 2019
Couldn’t fix simple issue After my long-term service advisor from Park Place Mercedes retired, I decided to give Plano Mercedes a try - I now regret that decision. A simple wa After my long-term service advisor from Park Place Mercedes retired, I decided to give Plano Mercedes a try - I now regret that decision. A simple warranty request to fix a broken garage door module in my car has taken 2 weeks, numerous phone calls, 3 visits to show service advisors and a shop foreman the issue, twice refusing to take my broken car home, working with the service manager Daniel Adams and reaching out to the GM Ken Patterson to get this simple issue diagnosed. I literally had to show the shop foreman how the remote worked on my loan car and not in my car before they agreed to fix it and then back to my car to show him that the remote didn’t work to get them to fix it. Here are the details: * I arrived for my appointment with Zafar Vakani and the check-in process was harried and disorganized and rushed. I was asked to sign an estimate scribbled on the back of a piece of paper. The notes of my 3 warranty issues were also scribbled on this page and I was informed that there would be a $170 charge if they took time to look at the warranty issues and couldn’t find anything wrong. * I get a text 2 days later saying that I can come pick up the car as the service is complete and that they resolved the remote issue by replacing the battery. Since the garage door remote doesn’t have a battery, I call Zafar and realize that he had scribbled down that my keyless entry was not working. No mention of the other 2 warranty issues was made. * 2 days later Zafar asked me to come and ride with a service advisor, Jacob, which I did the next day. We went through the 3 warranty issues and clearly showed him how the garage door remote was not being accepted in the car’s module. * The next day I get a call from Zafar to pick up the car. I ask him if the remote is working and he says that they have done everything they can and that he will send roadside assistance to my house to help me program the remote. I refuse to pick up the broken car. * I call back and ask for a service manager and am directed to Daniel Adams. Daniel calls me back with the shop foreman and we discuss the problem in detail. * After about 6 phone calls, Daniel says that he needs me to come in and meet with shop foreman Travis Johnson. * When I arrive the next day, neither Daniel or Travis are at the dealership. No one is expecting me and, after waiting for about 15 minutes, I’m handed of to Terry who is standing in for Travis and he hands me off to Roger. * After another 15 minutes, Roger, a shop foreman, shows up and I show him how the remote works on the loaner car and, after another 15 minute wait, won’t work on my car. Finally Roger gets it. * I contact Ken Patterson, the GM, to request an in-person meeting to discuss the situation and to get the other 2 warranty issues addressed. I receive a voicemail back that Roger is going to resolve my garage door issue and that no in-person meeting is needed. I call him back and leave another voicemail to again reiterate that I don’t feel that the dealership is addressing the other 2 warranty issues and have yet to hear back from him. More
by Going Somewhere Better
Employees Worked With
Ken Patterson, Daniel Adams, Zafar
April 17, 2019
The service advisor is not responsive I called the service advisor and left two messages after the maintenance was done. He never returned the call. And he did not even communicate with I called the service advisor and left two messages after the maintenance was done. He never returned the call. And he did not even communicate with me what service have been done and the car status. Not really good experience with this advisor at this dealer. More
by YH
Employees Worked With
Clayton Fraizer
April 16, 2019
Fantastic Service Marc Cobb is always real helpful. Prompt and friendly service.Never had a problem. I am satisfied since 2001 and he does a great job. Marc Cobb is always real helpful. Prompt and friendly service.Never had a problem. I am satisfied since 2001 and he does a great job. More
by Heinz
Employees Worked With
Marc Cobb
April 14, 2019
They suggested that I shop at another dealership On Valentine’s Day 2019, we put a deposit down on a car so that we could be placed on a wait list. For weeks, our sales person wouldn’t return calls On Valentine’s Day 2019, we put a deposit down on a car so that we could be placed on a wait list. For weeks, our sales person wouldn’t return calls or emails. I called the dealership last night (almost 2 months later) and talked to another sales person because the manager had already left for the day. Come to find out, we went from being on two wait lists (G550 and G63) to zero. Everyone else on the wait list was given their deposits back because Mercedes couldn’t fulfill the demand. No one thought to call us and update us with this information. Before ending the call, he suggested I leave a voicemail for the manager. I’m still waiting to hear back... *Update* I finally got a call back almost immediately after leaving a bad review. With our original sales rep not returning emails or texts for weeks and two other sales reps giving us bad information, the sales manager’s response to my review is: we have the right to refuse sale to a customer who leaves a bad review. Uh you realize the reason I left the bad review is because nobody would respond to my emails or texts. So the only way to get your attention is to leave a bad review. It obviously worked. What was inaccurate about what I said? Why make threats? Why not apologize and make it right? I would’ve accepted it and moved on. He and our original sales rep told me straight out, “unfortunately you will need to purchase a G wagon at another dealership”. What type of business does that? I’m sure the owner of the dealership would love to hear that the employees are telling customers to go somewhere else. Probably so they don’t get in trouble after being called out on their poor performance. One of the guys told me that the sales department is like a revolving door of workers who come and go and that’s why most of them don’t know what they’re talking about. The arrogance of these salesmen is unbelievable! Like they’re doing you a favor by taking your money. If the customer service up front is this horrendous, I can’t even imagine what my experience with the service department would be. I’ll take my 175k and go to a different Mercedes dealership or get a Porsche. My experience with other luxury brands has been immensely better. More
by Jasmin1120
