Mercedes-Benz of Plano

On April 30th, 2011, when I went to start my 2004 CLK 500, much to my chagrin it wouldn't start. I called Mercedes Roadside Assistance the next morning and within 45 minutes they had a tow truck on site 500, much to my chagrin it wouldn't start. I called Mercedes Roadside Assistance the next morning and within 45 minutes they had a tow truck on site and towed my car to Ewing Mercedes in Plano, TX. Once I got to Ewing I was greeted by Deana Lisby who is a service adviser. To make a long story short: Mercedes Roadside Assistance was awesome, the tow truck company was awesome (the driver pampered my car while putting it on a flat bed) and Deana Lisby was especially friendly and awesome as well. Deana was very communicative and kept me in the loop at all times. I had a few issues with my warranty company and Deanna helped me work through those as well. I picked up my car on May 4th and it had washed and was without ding or blemish. Overall, I am very pleased and HIGHLY recommend Ewing Mercedes for any sales or service need you may have. More

I have purchased four automobiles from this person at this dealership in the last three years. I am very happy with the service and have recommended both to my friends. Any issues that come up are alway this dealership in the last three years. I am very happy with the service and have recommended both to my friends. Any issues that come up are always addressed immediately. I like the attitude of not only the sales associate I deal with but the sales manager as well. support@dealerrater.com More

I receive excellent care at Mercedes Benz Ewing Autohaus in Plano when taking my car in for routine service. Kelly's excellent professionalism is demonstrated through clear communication and being true to in Plano when taking my car in for routine service. Kelly's excellent professionalism is demonstrated through clear communication and being true to her word regarding wait time on service and entire process. Kelly has consistently provided service with a smile everytime. I appreciate and value her representation of Mercedes Benz Ewing Autohaus in Plano, and look forward to servicing my car here in the future. More

I write to thank Norman Rivers at Ewing Autohaus, for his exceptional service regarding the purchase of my pre-owned C Class Mercedes-Benz. Over the years, I have purchased many vehicles, but I can say that exceptional service regarding the purchase of my pre-owned C Class Mercedes-Benz. Over the years, I have purchased many vehicles, but I can say that my experience with Norman and Ewing Autohaus was absolutely the best experience that I have had to date. My wife and I were very impressed by Norman's professionalism, courtesy, enthusiasm and general knowledge of the the vehicles. More importantly to us, we were relieved to receive a “no nonsense” approach to finalizing the deal. These attributes are testaments to how seriously they take the quality of the services they provide to the clientele. Beyond these commendations, Norman was in constant communication with me to make sure that we were 100 percent satisfied with our purchase and with the service we received, even in the weeks following the purchase our Mercedes Benz. Take together, Norman's service, and that of Ewing Autohaus, made this experience a clear cut above the rest. Thank you Norman and Ewing for your professionalism and courtesy! I will happily be recommending your services to my friends and colleagues and I will look forward coming back to you for my next Mercedes- Benz! Also, no one can be the MB financing options, 1.75% on a preowned that included a 100k mile warranty... That was a welcomed surprise. More

Ewing Autohaus in Plano made my overrall buying experience very smooth, and quick providing timely updates on the vehicle since it needed to be ordered from another dearlership in another state. T experience very smooth, and quick providing timely updates on the vehicle since it needed to be ordered from another dearlership in another state. The paperwork was all prepared when I got there to make the final purchase. All of the features in my car were explained to me prior to taking the car off the lot. I'd definitely recommend them to another buyer. More

I had a wonderful experience purchasing a certified pre-owned Mercedes-Benz E350 from Stephen Gleason at Ewing Autohaus in Plano, TX. I inquired about a car through the Ewing website and Mr. Gleason re pre-owned Mercedes-Benz E350 from Stephen Gleason at Ewing Autohaus in Plano, TX. I inquired about a car through the Ewing website and Mr. Gleason replied to me right away. We made an appointment for me to come see the car, and Mr. Gleason was prepared for me when I arrived. I had explained to Mr. Gleason what I was looking for, and he showed me several cars that met my expectations and fell within my price range in addition to the one I had seen online. He allowed me to take my time as I carefully looked over all my options, then expedited the sale of the one I selected with the pricing and finance managers. He did all the negotiating for me, and I got an excellent price for both my trade-in and new purchase, plus a free tank of gas and a bluetooth adapter for my phone which I was not expecting! Ewing Autohaus is a great dealership, and Stephen Gleason a terrific asset to their sales staff. I highly recommend them both. More

Ash Hussein was an exceptional salesperson. He did NOT exhibit the typical salesperson demeanor attributes of being pushy or over the top too nice until real conversations ensued. Ash was very confident exhibit the typical salesperson demeanor attributes of being pushy or over the top too nice until real conversations ensued. Ash was very confident and very happy to work with until we were completely satisfied. In addition, when the final numbers were provided he surprised us with a discount that we did not expect. He worked with us to ensure the VERY BEST sales price was negotiated giving us several options that we could pursue. He has more than lived up to his commitments and the reputation that precedes Mercedes Benz. I HIGHLY RECOMMEND ASH - his sales ability is EXTREMELY REFRESHING in the world of high pressure sales tactics. We are NOW thinking of a 2nd Mercedes....ASH is our guy! More

Daniel Fitzek was very professional. Daniel showed me all of the wonderful features of my new Mercedes e350 coupe. They made me feel very welcomed at the dealership. The Finance officer Mr. Saleh work all of the wonderful features of my new Mercedes e350 coupe. They made me feel very welcomed at the dealership. The Finance officer Mr. Saleh worked very patiently with me to get me the price I was looking for. Daniel called me a few days later to follow up with my overall experience as well. Overall I am very satisfied and will definitely do business with Ewing Autohaus again. A friend recommended this dealership to me and the same salesman. More

This will be the 3rd Mercedes that I have purchased through Ewing Autohaus in Plano, TX. I would like to add that I currently live about an hour away. I have another Mercedes Dealership within 2 miles through Ewing Autohaus in Plano, TX. I would like to add that I currently live about an hour away. I have another Mercedes Dealership within 2 miles of my house called parkplace. The quality of service Ewing offers will always be worth the drive. Daniel Fitzek was my sales rep. I have always considered myself as somewhat of a car guru but I must say that I have been out classed when it comes to car knowledge. Daniel went above and beyond to assist me with any questions and concerns I had. He even drove an hour to my house after the dealership was closed to show my all of the extra features the car had to offer. Daniel was a true professional with my best interest in mind. It is rare to work with such a trustworty and honest guy. I wouldnt consider buying another car from anyone else. Jesse was the New Car Sales Manager. This wasnt the first time that I have delt with him and I hope it isnt the last. I am always impressed with how sharp and organized Jesse is. The whole process was so easy and smooth that I probably saved time by driving the extra hour to Ewing. I know without question that Jesse did everything that he could to insure that I had the best deal possible. I walked out with an amazing new car and with the feeling of a great decision. I have never worked with such a great team. Finally Mercedes Benz has a dealership where the staff matches the quality of the car. I will be back and would recommend Ewing Autohaus to anyone! More

i went on line and searched newspaper for over a week to find a good used clk convertible. i compiled over 8 cars to look at and made an appointment at ewing autohaus to see two used cars. tom swift sat me find a good used clk convertible. i compiled over 8 cars to look at and made an appointment at ewing autohaus to see two used cars. tom swift sat me down in his office and explained to me what to look for and what price i should pay for what i wanted and showed me other cars at other dealers within a 300 mile radias of dallas. only aafter that did he allow me to test drive the two on his lot. after several long test drives, i concluded that this was the place to buy a certified pre owned car. i drove out with my car a few hours later completely satisfied with my purchase. he made me an appointment with the service department to align the car and fix a flor mat that he noticed needed some work. deana lisby fixed those items and some others the next week at no charge to me and gave me a mercedes rental to drive in th eprocess. i now have a new looking mercedes that i purchased for less than blue book value that is immaculate! tom saved me about a week at wasting my time looking at other cars and he was able to add an extended warranty on the car for me. he educated me about the cars, let me make my own decision on the purchase and followed through verbaly on service after the sale through deana in the service department. completely satisfied with my experience and impressed with the integrity at this dealership. More