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Mercedes-Benz of Plano
Plano, TX
1,795 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Helpful May 28, 2022
Mercedes Benz of Plano and Mercedes Benz Warranty mislead me into thinking they replaced my transmission when they rebuilt it. I've been paying for a car that is parked in my garage since January, because it me into thinking they replaced my transmission when they rebuilt it. I've been paying for a car that is parked in my garage since January, because it now puts my life and others in danger of an accident. Mercedes Benz of Plano drove my car out of warranty while claiming they could not diagnose the issue. After returning the car multiple times, they finally said they diagnosed it as needing a new transmission and wanted me to pay almost $9000 at the time. I refused and protested, because it was a warranty issue that Mercedes claimed they couldn't find. So, Mercedes Benz of Plano and Mercedes Benz Warranty agreed to do a good will repair which as we last spoke prior to thre repair was to replace my transmission. All this time, I thought I had a new transmission until December 2021. I'm not a mechanic, and I never would have known they deceived me until I started having transmission problems again. After having major car problems and being told it was my transmission, I was confident Mercedes Benz of Plano would back their repairs especially with them putting in a "new transmission", but they didn't. Through the interpretation of an independent mechanic listening as I spoke to the service manager, I was informed Mercedes Benz of Plano rebuilt my transmission instead of replacing it. The service manager was insisting to me that Mercedes doesn't rebuild transmissions but replaces them when the repair is in the main cavity of the transmission due to labor cost. However, when I brought my car back for repairs, I informed me that they replaced my K1 Clutch. I didn't know what that meant. Since then, I looked up how a K1 Clutch is replaced in a Mercedes transmission like mine, and the mechanic disassembled the "entire" transmission to get to the K1 Clutch which is a rebuild. Instead of Mercedes Benz of Plano protecting their reputation for honesty, integrity & quality and professional service, they told me I should have looked at my receipt when I picked up my car! I thought I was dealing a shade tree mechanic! Again, it took an independent mechanic to interpret the repair for me. I was shocked to hear this from Mercedes! BUYER/CONSUMER BEWARE! According to Mercedes management, you the consumer has the responsibility when picking up your car to know that they have repaired your automobile according to what they said. Why would I need Mercedes if I can diagnose and repair my car myself! To date, they still refuse to replace my transmission, and I'm paying for a car I can't drive. More
by AMR Mercedes Deceived Consumer
Employees Worked With
Daniel Adams, Service Manager
May 28, 2022
Great dealership! Always dependable and eager to please! Everyone is always very courteous as well! Love Mercedes!!! Always dependable and eager to please! Everyone is always very courteous as well! Love Mercedes!!! More
by Happy with Mercedes
May 27, 2022
Always helpful and organized in their approach to service! Others should watch and learn what good service looks like. The Alto driver service need a little help but likely they are working out the k service! Others should watch and learn what good service looks like. The Alto driver service need a little help but likely they are working out the kinks More
by Jashby
Employees Worked With
Manny
May 27, 2022
Love Mercedes-Benz of Plano! Even if my next car is not a Mercedes, I would still purchase from Mercedes-Benz of Plano. Their commitment to exceptional customer service, professi Even if my next car is not a Mercedes, I would still purchase from Mercedes-Benz of Plano. Their commitment to exceptional customer service, professionalism, and quality care is outstanding! More
by Mercedes Mom
Employees Worked With
John Berry
