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Mercedes-Benz of Plano
Plano, TX
1,793 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,793 reviews
Helpful May 26, 2022
I want George handling my account from now on. ..super customer oriented.and professional. He's everything you need as a customer service representative. Definitely proved it to me. I was not just ..super customer oriented.and professional. He's everything you need as a customer service representative. Definitely proved it to me. I was not just another number as he made me feel like a VIP. His interaction with me was spot on professional. Need more like him. Please transfer my account to George as his communication was very crisp and to the point. Made me feel at home and even assisted me in using the shuttle to get back to work. He real)y put me at ease...so I didn't have to worry about anything More
by Micro TexOne
Employees Worked With
George did an outstanding job with me. I couldn't have been placed with a better person. He knows his job and his communication and speech was flawless
May 26, 2022
Detailed service items provided to me in a timely & professional manner. Mark kept me advised of service needed. Appreciate the transparently provided by Mark Cobb. professional manner. Mark kept me advised of service needed. Appreciate the transparently provided by Mark Cobb. More
by Harold Sonnier
Employees Worked With
Service Advisor
May 26, 2022
Unique issue with a rattle deep in the dash. Tech had to virtually take the whole dash apart to fix the issue. Tech had to virtually take the whole dash apart to fix the issue. More
by pat.tullo
Employees Worked With
May 26, 2022
In my limited interaction with MB of Plano, they have a nice selection of vehicles and seem to be congenial albeit on the cold side. I inquired about a SL550 and got a quick response about its availability nice selection of vehicles and seem to be congenial albeit on the cold side. I inquired about a SL550 and got a quick response about its availability with a nice video. However, thanks to my car’s apparent lack of value in the Plano market, I did not move forward on the SL550 with this dealership. I got much higher offers on my car from KS and MO. Still too low to trade with them either, but up to 10k higher than Plano. More
by CarvanaSLC
Employees Worked With
May 25, 2022
Have purchased many cars from Mercedes of Plano over 20+ years. Great store with great people. Dana Stewart, in particular, is the reason I love doing business here. He is truly a professional. He has gone years. Great store with great people. Dana Stewart, in particular, is the reason I love doing business here. He is truly a professional. He has gone way above and beyond just selling me cars. He has saved me, my wife and my son many times on service issues, as well. This dealership is the one to come do business at. Thank you Mercedes of Plano! More
by Paul Walker
May 25, 2022
Manny is the best service rep ever. Kept me up to date on everything and got me extra value Kept me up to date on everything and got me extra value More
by drewcampbell420
May 25, 2022
Tony Ortega provided a great service to us by helping us order a brand new GLE 350. He’s a great salesman and we couldn’t be happier with our new car! order a brand new GLE 350. He’s a great salesman and we couldn’t be happier with our new car! More
by Joseph Cromar
Employees Worked With
Tony Ortega
