Mercedes-Benz of Plano

Ali is an amazing service person. So responsive and kind! His knowledge is over the top and goes the extra mile to be helpful. So responsive and kind! His knowledge is over the top and goes the extra mile to be helpful. More

Superior service! Professionals who care! Excellent customer service . Knowledgeable representatives. Market prices. Friendly and helpful Professionals who care! Excellent customer service . Knowledgeable representatives. Market prices. Friendly and helpful More

I like getting a verbal summary of what’s going to be done before the work begins. The paperwork at the end is great for my personal files. Also, assistance with the shuttle to and from my home was a bon done before the work begins. The paperwork at the end is great for my personal files. Also, assistance with the shuttle to and from my home was a bonus. Alto did a nice job. Overall, a terrific experience. More

My Service Advisor is always there to greet me, great customer service experiences and satisfaction. customer service experiences and satisfaction. More

I ALWAYS receive excellent service from Mercedes-Benz of Plano. The dealership treats me right and is generous with loaner cars. Plano. The dealership treats me right and is generous with loaner cars. More

I love coming to this location! I always get excellent service throughout the entire process! It sincerely makes me proud to be a Mercedes owner! I always get excellent service throughout the entire process! It sincerely makes me proud to be a Mercedes owner! More

I like the service that I Receive at Mercedes-Benz. The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problem The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problems that I have. I truly like the excellent customer service. I like to sit in waiting area, which is Extremely comfortable. The only complaint I have is that the snacks that you provide a full of sugar and carbs and not healthy. It would be nice if you have little fruit cups, fruit, mini sandwiches, skinny popcorn, nuts, mints.and cans or bottles of different juices. Since people have to wait often 2 or more hours. If a microwave and refrigerator was available it would nice if it was stocked with breakfast and lunch sandwich that could be heated up. I think something’s like that would be a huge improvement. It would make your customers feel appreciated. After all people are spending lots of money, If none of this works perhaps, having the porters make a run to get a sandwiches from a local area business. The dealership could afford to spend $10.00 on each customer to have a good experience. Thank you for looking at my suggestions. More

The staff at the dealership was very responsive and quick to listen to my issues and schedule a service to get it fixed. to listen to my issues and schedule a service to get it fixed. More

David la croix gave excellent service and a great experience. All the staff was friendly and considerate and of course the car is beautiful. experience. All the staff was friendly and considerate and of course the car is beautiful. More

Courteous, professional, timely on schedule Jay and Pamaelia are excellent ambassadors of service and their dealership. Pamaelia are excellent ambassadors of service and their dealership. More