Mercedes-Benz of Plano - Service Center

Took my vehicle in for a fuel leak recall. Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER Picked up vehicle and passenger window was inoperable, they must have leaned on it and broken the regulator when doing a sunroof recall which I NEVER asked for or gave approval for them to replace. The fuel pump cover under the seat in the passenger compartment was not sealed correctly and bolts were missing. The sunroof was not installed correctly and wsa not corrected after taking it back. So summary... shoddy work and doing work not authorised or requested. More

Very patient and took the time to answer all my questions. Sent me detailed quotes and what is critical maintenance. Got my car back as promised, changed the battery in my key fab and cleaned my ca questions. Sent me detailed quotes and what is critical maintenance. Got my car back as promised, changed the battery in my key fab and cleaned my car. Great experience. Used Alto for transportation and that was a great experience as well. More

ONE STAR IS TOO MUCH! My wife took her E350 MB into MB of Plano for an A service (51,091 miles) last week. They informed her that the following needed to be repaired/ My wife took her E350 MB into MB of Plano for an A service (51,091 miles) last week. They informed her that the following needed to be repaired/replaced: 1) Oil Leak from the front Covers on Engine ($1,321.69), 2) Battery Failed Loan Test/Replace Battery ($456.85) and Replace Wipers ($93,75). Something didn't seem right so she took her car to Ray & George at Silverstar (where we should have gone to begin with). After a complete diagnostic test, NONE of those issues were present. The oil lead was because when they did the A service, they did not tighten the oil filter, the battery tested great and the wipers didn't need to be replaced. We've known Ray & George for 15 years and we will never make the mistake of going back to Mercedes Benz of Plano. More

Received excellent service from Chad Bunton including A2 maintenance & winshield replacement. Chad is a professional. maintenance & winshield replacement. Chad is a professional. More

Somethings changed at Mercedes-Benz of Plano service, as of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks t of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks to do this. 2. Something went wrong with the electrical system had to tow it in I waited in the lobby for 45 minutes being ignored before anything was said or done. Now three days later when I called to check vehicle status the response was they are working on it. When I asked to speak to the Service Manager I was told they were unavailable. What happened to you people? More

Excellent service and helpful staff. The dealership location is very convenient. The use of a loaner car makes a lot of difference. The dealership location is very convenient. The use of a loaner car makes a lot of difference. More

Staffs are very pleasant & cordial,from the very first to the last.Waiting room are comfortable & clean.I just wish they will put back the bagel,cream cheese & fruits.Overall I give 4.5 points. the last.Waiting room are comfortable & clean.I just wish they will put back the bagel,cream cheese & fruits.Overall I give 4.5 points. More

I was a walk in at 8. 10am on a Wednesday morning for my first 10K service for my GLE 350. By 950 the service was completed. Very efficient. Thanks 10am on a Wednesday morning for my first 10K service for my GLE 350. By 950 the service was completed. Very efficient. Thanks More

The service department has the worst service I have ever experienced and I have owned a Mercedes since 1979. You cannot get ahold of your service advisor and the one I had lied to me, would not answer phone experienced and I have owned a Mercedes since 1979. You cannot get ahold of your service advisor and the one I had lied to me, would not answer phone calls or texts. Even sent me a text stating he would contact me shortly and never did. His name is Chad Bunton. This type of service is totally unacceptable and I will not be going back to Mercedes-Benz of Plano. They are horrible. More

Friendly, courteous, but unnecessary delays at car wash. Questionable recommendation for part replacement. Comfortable waiting area accommodations Questionable recommendation for part replacement. Comfortable waiting area accommodations More