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Mercedes-Benz of Portland
Portland, OR
2,507 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,507 reviews
December 26, 2024
Michael Franz was great courteous and professional. Bradley Seaman was excellent as well. My only concern is my car hasn’t arrived yet. Bradley Seaman was excellent as well. My only concern is my car hasn’t arrived yet. More
by RSUDA101
Verified Customer
December 25, 2024
They were very accommodating and listened to what I wanted. Nice long test ride. They made it easy. wanted. Nice long test ride. They made it easy. More
by DMKIENLE
December 23, 2024
Jesus provided excellent service during my recent service appointment. He was friendly, efficient, and kept me informed. appointment. He was friendly, efficient, and kept me informed. More
by minot.cleveland
Employees Worked With
December 22, 2024
This dealership is a class act all around. Both their sales and service department are on top of their game. Highly recommended. Both their sales and service department are on top of their game. Highly recommended. More
by SUPERSEDER
December 22, 2024
Amazing stuff Smart people Mercedes Benz is my dream car But I don’t have it car 😓 I bring Customer car But you say is an amazing job thank you guys 10,000 star 🌷🌷🌷 car But I don’t have it car 😓 I bring Customer car But you say is an amazing job thank you guys 10,000 star 🌷🌷🌷 More
by Omar abdullah
Employees Worked With
Other Employees :
Eric is amazing 10,000 star, Dale Acelar
December 22, 2024
Andy is the best at helping resolve and schedule needs every time. Always helpful with follow ups. every time. Always helpful with follow ups. More
by SAMMYWINDR23
Employees Worked With
December 19, 2024
Not a good experience. Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I mess Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I messaged Mercedes about it. No response. Last time I was here. I got charged for a new fuse box. But it was a used box they installed. Very sad for the prices they charge. I won’t be going back. Lost this customer. More
by NOEMAIL_6669088
Employees Worked With
Bella Amador
December 19, 2024
Scheduled appt online to replace tires on GLE, 2 weeks before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy, no apologies, no customer service. More
by NONE23
Employees Worked With
Don't recall
December 12, 2024
Brought in the vehicle for a 3 miner warranty repairs. 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much soon 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much sooner with customer service at a world of a difference! Not the best customer service here in Portland. They charge you for unnecessary items and fees under the table at the sales department. You request a legitimate receipt and they say you can only pay cash, zelle, “CASH APP” on a service they are required to provide by Mercedes-benz/DIAMLER. Seams like the wilsonville location is taking all their business, and they are probably having a hard time with lack of customers. Simply because of their low quality of customer service. More
by Ed
