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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,498 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,498 reviews

November 10, 2022

We received the car but are disappointed that Samuel Kim, after several conversations, failed to disclose the multiple rock chips on the car. While we may still have taken the car, it would not have been at More

by HEIDI15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Kim
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Nov 10, 2022 -

Mercedes-Benz of Portland responded

Hi Heidi, While I'm sorry to see this detail was overlooked in conversation, i'm happy to know our team was still able to work with you in completing your purchase. We appreciate you sharing the remainder of your experience went smoothly, and hope to have the opportunity to work with you again in the future.

Nov 11, 2022 -

HEIDI15 responded

Your response downplays my high level of dissatisfaction with the lack of transparency regarding the condition of the car. It should be noted that I would only recommend your dealership if they are able to walk in and see the condition of the car in person, rather than rely on a salesperson who is not completely honest.

November 10, 2022

Wonderful customer experience and great service. I’ve been a loyal customer for years. Highly recommended. More

by AMANDA.M.GILCHRIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
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Nov 11, 2022 -

Mercedes-Benz of Portland responded

Thank you for being a loyal customer, Amanda! Our team is grateful to have the opportunity to work with you, and we look forward to your next visit here at Mercedes-Benz of Portland.

November 09, 2022

The service here is always good. I had a recall to take in and it went smoothly. My only complaints are that it took a long time to get an appointment and no loaner car. I understand More

by riecruzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
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Nov 10, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your understanding considering the influx of vehicles needing service. Our team truly appreciates your business and sharing of this positive feedback. During your next visit, we hope to provide a more convenient solution.

November 09, 2022

I had a wonderful experience from my first point of contact with Mercedes Portland. Andrew, Nick and Myles were knowledgeable, efficient and excellent to work with. Andrew and Nick even reached out d More

by NS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolas Kalantari, Andrew Fox
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Nov 10, 2022 -

Mercedes-Benz of Portland responded

Congratulations on your new vehicle, and thank you for taking the time to share this feedback for Andrew, Nick and Miles. We are happy to know you enjoyed your experience here at Mercedes-Benz of Portland.

November 08, 2022

Buying a car from Mercedes Benz Portland was like buying from family. The team I worked with went above and beyond to get me into the car I wanted. More

by BFRENTSOS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolas Kalantari, Alvin Joswick
Report | Print
Nov 09, 2022 -

Mercedes-Benz of Portland responded

We are happy to have treated you as part of the family! We hope you are enjoying your new car and would like to encourage you to reach back out to our team here at Mercedes-Benz of Portland for any future needs.

November 08, 2022

Everyone was super friendly and helpful, and allowed me to take my time and shop the dealership as I wanted. More

by KATRINANWATERHOUSE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nickolas Kalantari, Ryan Ellett
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Nov 09, 2022 -

Mercedes-Benz of Portland responded

Hi Katrina, thank you for stopping in! Our team is happy to have provided you with a friendly, helpful and patient shopping experience. If there is anything we can do to help in the future, please don't hesitate to reach out.

November 08, 2022

Never going back major disappointment very unprofessional. Most inconvenient that it for me. Should haven’t asked More

by CLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names.
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November 07, 2022

Caring and efficient I always feel appreciated fast fair efficient mark always takes good care of me More

by NOLA.KOCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
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Nov 07, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave us this review, Nola! The Mercedes-Benz of Portland team strives to make every visit efficient and will be pleased to hear that you had a great visit. We appreciate your business and look forward to your next visit.

November 07, 2022

My rep Mark Tower is excellent! He is so good at what he does and he is the reason I am happy! The service tech did not change my light that was out and Mark went out of his way to More

by VINCSON.GREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Nov 07, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to leave us this positive feedback, Vincson! Mark is an asset to the Mercedes-Benz of Portland team and we are pleased to hear about your recent experience. We hope to see you again for future services!

November 07, 2022

I absolutely love this dealership! They have the highest and most professional customer service ever! More

by BASHI.RATTERREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
Report | Print
Nov 07, 2022 -

Mercedes-Benz of Portland responded

Thank you for this kind review! Our team strives for great customer services and will be pleased to hear that their efforts have been recognized. We truly appreciate you choosing Mercedes-Benz of Portland and we wish you safe travels until your next visit.

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