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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.3
2,502 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,502 reviews

September 06, 2022

Great dealership Easy to book service appointments. Service was reasonably fast Waiting room was nice . Service agent was friendly More

by MODE1FLYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
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Sep 07, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your service appointment here at Mercedes-Benz of Portland! Our team is happy to have provided you with a friendly and efficient visit. We hope to see you again soon.

September 06, 2022

The work done has always been good, but the upsell push for unneeded work has been mixed depending on which service rep I get. My last visit was great though. More

by eq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
Report | Print
Sep 07, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing this honest feedback. I would like to apologize you feel some recommended services were not needed and would like to assure you our team is not encouraged to do this. Overall, we are pleased your experience went well and we hope to have you back at Mercedes-Benz of Portland for any future needs.

September 05, 2022

Dealership NEVER COMPLETED WHAT THEY PROMISED. Lithia Will NEVER receive a positive WORD from US. More

by ABYCOONS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Johnson-Grumm
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duncan Ostrander, Samuel Kim
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Sep 08, 2022 -

Mercedes-Benz of Portland responded

Hi Aby, I’m concerned to see the feedback you have shared here. When time allows, please consider contacting me at the number below, I would be happy to help however possible. 503-525-6241 Duncan Ostrander Sales Manager

September 04, 2022

Thank you for all your help with our purchase of our GLC AMG 63 Thanks again More

by TODD56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell
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Sep 07, 2022 -

Mercedes-Benz of Portland responded

Hi Todd, our team is happy to have assisted you. Please don't hesitate to reach out should you need assistance in the future.

September 04, 2022

Couldn't get thru to service appointment. No call back to message for appt for 2 days. Simple safety recall inspection couldn't be scheduled for a month and then only the inspection - if part More

by KEVIN@CORAL-ZONE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't recall
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September 03, 2022

A true luxury car experience in evey aspect of the sale ! Everyone at the dealership was awesome to work with! More

by STEVE@ASSUREDPDX.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolas Kalantari
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Sep 07, 2022 -

Mercedes-Benz of Portland responded

Hi Steve, thank you for sharing these kind words about your experience. Our team is happy to have provided excellent service. Until your next visit we wish you safe travels.

September 02, 2022

Making the appointment was like a game of 20 questions about the car. Terrible process. More

by Frank
Customer Service
Recommend Dealer
No
Employees Worked With
No one
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September 01, 2022

Very nice and kind all the people. And service is not delayed! Also cleaned in and out after work done! More

by Jj
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod
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Sep 02, 2022 -

Mercedes-Benz of Portland responded

Hi JJ, thank you for this short and sweet feedback. It was a pleasure having you as our customer at Mercedes-Benz of Portland.

September 01, 2022

It’s always been good in the past … but this time was ridiculously awful … not sure if I would ever bring my car here again for service More

by DNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t interact
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September 01, 2022

I was satisfied with the service. It was done in a timely manner and I wa comfortable while waiting More

by j.schaeffer52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy acevado
Report | Print
Sep 02, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this kind and honest feedback! Our team truly appreciates your business and we look forward to having you back at Mercedes-Benz of Portland in the future.

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