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Mercedes-Benz of Portland
Portland, OR
2,527 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,527 reviews
Verified Customer
February 28, 2022
I feel incredibly lucky that Samuel Kim answered the phone when I called Mercedes Benz of Portland to inquire about a used Mercedes vehicle. He answered my questions about the vehicle, quickly schedule phone when I called Mercedes Benz of Portland to inquire about a used Mercedes vehicle. He answered my questions about the vehicle, quickly scheduled a convenient time for me to look at and test drive the car and then spent the time with me to review the cars specifications and history including some items that he researched and produced. He managed the purchase details and arrangements and we finished the deal smoothly and very efficiently. I am very pleased with the car, the deal and the dealership and I felt comfortable with all aspects of the transaction due largely to Samuel's professionalism and customer service attitude. I will definitely contact Samuel when next I purchase any automobile. More
by jd_feltner
February 26, 2022
Myles Burns and associates gave amazing service when we bought our car at Mercedes-Benz of Portland. 5 star service in every area! bought our car at Mercedes-Benz of Portland. 5 star service in every area! More
by FUNSAAS
February 26, 2022
John f did a great job of communicating and then extra mile to deliver car. mile to deliver car. More
by AJBARRI
February 25, 2022
Great customer service! Great explanation of services! Staff is approachable, appointment times are quick. Comfortable atmosphere! Great explanation of services! Staff is approachable, appointment times are quick. Comfortable atmosphere! More
by JETFANJAY
Employees Worked With
Samuel Kim
February 25, 2022
The work performed included a new replacement windshield (replacing a damaged unit), an "A" Service, and an under-warranty fuel tank replacement, for a 2007 E550. The work was performed as expected, the veh (replacing a damaged unit), an "A" Service, and an under-warranty fuel tank replacement, for a 2007 E550. The work was performed as expected, the vehicle was held for several days for the delivery of the fuel tank. My frustration with the Service Department lies with the age of the car and becoming aware afterwards that the fuel filter is scheduled to be replaced at 143k miles OR 15 years; my vehicle has 99k miles and was built 15 years prior to the service - the Service Department performed a full inspection but made no mention that the fuel filter could be replaced with the new fuel tank. In the coming year I will need to schedule a service to have the fuel filter replaced, a $750-$900 cost plus the time to drop off the vehicle and pick it up - IMHO this should have been addressed during the several-day-long hold of the vehicle. I will consider taking my vehicle to another shop in the future and make sure I use online forums before requesting service. The fuel pump (containing the fuel filter) did not fail, and was not covered under the warranty. The fuel tank did fail, and was covered under an extended warranty. More
by CMB5150
Employees Worked With
Andrew Koontz, Adrian Sanchez Vargas
