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Mercedes-Benz of Portland
Portland, OR
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
Verified Customer
February 20, 2022
I was waiting for the 20k service in the lobby. After 3 hours I went to ask for the status. The paperwork was on the desk and the car was ready and parked. Nobody told me it was done, not sure how After 3 hours I went to ask for the status. The paperwork was on the desk and the car was ready and parked. Nobody told me it was done, not sure how long it was sitting there wasting my time. More
by PB677
Employees Worked With
don't know
February 20, 2022
From the time I walked in to Mercedes -Benz my experience was first class all the way. My salesman Kenny Levias went out of his way to make sure every detail was perfect! He followed through with phone calls was first class all the way. My salesman Kenny Levias went out of his way to make sure every detail was perfect! He followed through with phone calls and excellent service.I’m happy to say I was able to drive out with exactly the car I wanted. Rich Fox has mastered a dealership with premium service and superb attention to the customer’s needs. More
by PATRICIAMILLER
February 18, 2022
The service is variable. This last time the service was excellent, while in the past it was mediocre at best. Hopefully this is a good indication that things are improving. This last time the service was excellent, while in the past it was mediocre at best. Hopefully this is a good indication that things are improving. More
by MESHULC
Employees Worked With
Brandon Godbey
February 15, 2022
John Frentsos was able to work with me through several hiccups along the way. And Mylee Burns could make the closing work even though things were a bit off standard, because of shipping the car to Big Isl hiccups along the way. And Mylee Burns could make the closing work even though things were a bit off standard, because of shipping the car to Big Island Hawaii. More
by TSHAVERDO
February 14, 2022
I spent over $1000 on annual service and breaks for my SmartCar, and they didn't even bother to change the headlight. It's a small thing, but details matter, and I expected more. Also, the person I spoke SmartCar, and they didn't even bother to change the headlight. It's a small thing, but details matter, and I expected more. Also, the person I spoke with when making the appointment was borderline rude, and unable to answer my questions about what some of the service description meant. More
by MICKEYJUAN
Employees Worked With
Andy Acevedo
February 14, 2022
Customer service is excellent, very accommodating and polite team, good work done and no further problems. Their complementary amenities are something that will keep me as a customer for a long time! polite team, good work done and no further problems. Their complementary amenities are something that will keep me as a customer for a long time! More
by SCARBELLABUNNY
Employees Worked With
Mo Abujamous
