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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,510 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,510 reviews

November 26, 2021

My favorite car dealer. Always so very professional and great to deal with. Solved my issue immediately. Super grateful… More

by DAVIDLEVINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi David, thank you for this positive review! Our team is thrilled to know Mercedes-Benz of Portland is your favorite car dealership! We truly appreciate your business and look forward to assisting you with any future needs. Have a great week!

November 25, 2021

Service department is a rude, cramped, miserable place. No accountability from the service representative and an arrogant attitude towards servicing a six-year-old Mercedes. More

by msimmer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Christopher Cain
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November 25, 2021

Personal concern for customer care. Courteous and accurate diagnosis of problems and how to solve them. More

by Joe@carusoproduce.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cain
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Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hello Joe, thank you for this short and sweet review of our team here at Mercedes-Benz of Portland. We are pleased to know you feel this way following your experience with us. Until your next visit, drive safe!

November 24, 2021

I Always get great customer service when I take my car to have maintenance preformed. More

by SHANNONSPRUELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
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Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi Shannon, thank you for taking the time to share this great feedback. We are pleased to know our team provides you with excellent customer service during your service visits and we look forward to having you back at Mercedes-Benz of Portland for any future needs.

Nov 29, 2021 -

SHANNONSPRUELL responded

Keep up the great customer service.

November 24, 2021

The service department seems much less organized than past years. Appointment was online and convenient. At arrival waited 15 minutes for “paperwork “ to be completed. When I picked up the car two hours More

by timothygstempel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tower
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November 23, 2021

Very helpful, solid work, however, I was very disappointing that the car wasn’t washed or vacuumed while in for service. More

by ZACHARY.BARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
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Nov 23, 2021 -

Mercedes-Benz of Portland responded

Hi Zachary, thank you for sharing this honest feedback! Im sorry to learn your vehicle was not cleaned before being returned to you and I assure you this feedback will be shared with our team. In the meantime, we hope to assist you with any future service needs.

November 22, 2021

Had a wonderful experience servicing my old Mercedes, and purchasing my new Mercedes with this dealership. More

by MY3SONS.3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan in sales, Samuel Kim
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Nov 23, 2021 -

Mercedes-Benz of Portland responded

Congratulations on purchasing a new-to-you Mercedes! Our team would like to thank you for choosing Mercedes-Benz of Portland and we look forward to having you back for any future maintenance needs.

November 21, 2021

I have been getting service here for 3 yrsAlways I have been getting service here for 3 yrs Always pleasant and thorough when servicing my car. More

by RKEAR62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 22, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for your loyalty to our service department here at Mercedes-Benz of Portland! We are happy to have served you so well throughout the past 3 years and look forward to providing you with excellent service for many more. Until your next visit, drive safe!

November 19, 2021

Chris was very helpful with all things needed for the recall and all items on our list were completed More

by tpalbert1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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Nov 20, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know the recall on your vehicles was addressed in a timely manner. Our team would like to thank you for taking the time to share this positive feedback and we hope to have you back at Mercedes-Benz of Portland again soon.

November 17, 2021

The service people were not interested in my presence or helping me. I will definitely be bringing my other Mercedes to Beaverton instead. More

by Go2goal8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember the agent who was "helping" me
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