Mercedes-Benz of Portland

Maurice did a great job! I appreciate all aspects of my experience having my headlight replaced. I appreciate all aspects of my experience having my headlight replaced. More

Car was returned to me in a state of partial disassembly with a component placed on top of passenger seat. A piece of the disassembled component was lost by the tech. Service writer and management team ar with a component placed on top of passenger seat. A piece of the disassembled component was lost by the tech. Service writer and management team are extremely difficult to reach through any type of communication method. Texts, calls, and emails left unanswered. Incorrect replacement part was ordered. Multiple extra trips required to resolve. Most importantly to me, the vehicle was dropped off fully assembled and that's how it should have been returned to the customer. I've been a customer at this location since 2018. This experience has soured me on MB of PDX and leaves me questioning whether to continue with the brand for my next vehicle purchase. Even though personnel and performance of the sales and service units are unrelated, I question whether I would be able to receive quality service on a new MB vehicle at this location. Management at this organization responds to online reviews promptly but never once made an attempt to contact me. Service writer appeared unwilling or unable to push back against shoddy work by the tech. This indicates to me that service writer does not feel empowered and supported by management team. More

Mercedes Benz is the best of Portland are the best team ever thank you 🙏 👍🥰.so much ever thank you 🙏 👍🥰.so much More

Came in for a standard oil change. Left with oil leaking after the service. Brought the vehicle back for review and the sales tech said the leak had been there for quite some time, Alt Left with oil leaking after the service. Brought the vehicle back for review and the sales tech said the leak had been there for quite some time, Although they never mentioned it. Andy said he would email me the estimate after I waited for 2 hours to get the vehicle inspected. Never received the estimate, even though I asked for it twice. More

Everything was great, including the Lyft/Uber back and forth to my workplace Thank you forth to my workplace Thank you More

I’m always cautious about writing a review like this because who knows how things will turn out with the car? But at this point, I feel we got a really good deal on a used EV that meets our needs and fi because who knows how things will turn out with the car? But at this point, I feel we got a really good deal on a used EV that meets our needs and fit our budget. The people were friendly and seemed genuine. The interest rate they brought out in the end was quite a bit lower than the initial quote, which was a nice surprise. The process was also pretty fast, compared to previous experiences. More

Appointments are fast and convenient, staff is very friendly, waiting area and amenities are great with available drinks and snacks, an Uber is free to shuttle you back and forth if needed. Top notch o friendly, waiting area and amenities are great with available drinks and snacks, an Uber is free to shuttle you back and forth if needed. Top notch overall. More

The service staff is very good , but the dealership has policies not in the interest of its customers. For instance, when we wanted to purchase a EQS 580 when they began selling them , we were told we wo policies not in the interest of its customers. For instance, when we wanted to purchase a EQS 580 when they began selling them , we were told we would have to pay 20,000 premium over the price from Mercedes factory. So we were forced to look for a dealership that did not charge a premium. So this dealership lost a good potential customer through their greed. I recently had the car detailed , at the dealership. They did a very good job. However the car had a tire that was loosing air . I was told that I had to purchase a new tire regardless of whether it was a simple tire leek. More

I had an exceptional experience at Mercedes-Benz of Portland! From the moment I arrived, I was treated with the utmost professionalism and courtesy. The showroom is immaculate, and the selection of veh Portland! From the moment I arrived, I was treated with the utmost professionalism and courtesy. The showroom is immaculate, and the selection of vehicles is impressive. My sales consultant dale Alcer was incredibly knowledgeable and patient, taking the time to understand exactly what I was looking for and guiding me through the options without any pressure. The entire process, from test driving to finalizing the purchase, was smooth and stress-free. The team was transparent about pricing and financing, ensuring that I got the best deal possible. They even went above and beyond to help me with all the details, including setting up the technology in my new vehicle and explaining all the features. The customer service didn't end at the sale—I've been back for routine maintenance, and the service department is just as impressive. The staff is friendly, efficient, and they always make sure my car is returned in perfect condition. If you're in the market for a luxury vehicle, I highly recommend Mercedes-Benz of Portland. They truly deliver a first-class experience from start to finish! Kent Zhu More

Throughly enjoyed Abigails professional attitude. Will be back. For my next service. Keep up the good work. Thank you. Will be back. For my next service. Keep up the good work. Thank you. More