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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,452 Reviews

1,452 Reviews of Mercedes-Benz of Portland - Service Center

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October 31, 2024

The people es very friendly an helpful to help people to get the price and the car More

by baltazar1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

I mentioned brake squeak for my new car’s first service. The answer was that all AMG package brakes squeak. Not a good answer for a car in that price range. The service was quick but there used to be a comp More

by JENS.PRUSSNAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Oct 30, 2024 -

Mercedes-Benz of Portland responded

Thank you for sharing your feedback with us. We apologize for any inconvenience during your recent visit to Mercedes-Benz of Portland and appreciate the opportunity to improve our services. Your comments about the brake squeak and complimentary car wash have been noted, and we'll work on ensuring a better experience next time.

October 28, 2024

As a loyal customer for over 25 years, my last encounter with your service advisor, Mr. McQueen, was unsatisfactory. His overall attitude was arrogant and unhelpful. Additionally, my vehicle has experience More

by JPMEURER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maurice "Mo" McQueen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Mercedes-Benz of Portland responded

I regret to hear about your recent experience, especially as a loyal customer for over 25 years. We apologize for any inconvenience caused by the service advisor's attitude and the unresolved issue with your vehicle. Please reach out so we can address these concerns directly and ensure they are resolved promptly. Thank you, Eric Trueblood - Service Manager - 503-228-8351

October 28, 2024

Abigail was so helpful with everything. She was very attentive when i expressed concerns. She provided detailed information when speaking to me about all the different services. Great commu More

by Yesi Rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mercedes-Benz of Portland responded

Yesi, we're delighted to hear that Abigail provided such attentive and informative service at Mercedes-Benz of Portland. Thank you for sharing your experience with us, we'll see you next time!

October 28, 2024

I like the dealership but I don't like the accessibility to talking to someone. It also took a long time to diagnose and fix my car. The repair was good though and there are good people working there. More

by FRANKLIN.CROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bella Amador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Mercedes-Benz of Portland responded

Franklin, thank you for your feedback. We're glad to hear that you're satisfied with the repair and our team, but we apologize for any inconvenience regarding communication and wait times. We appreciate your patience and are always looking to improve accessibility for our customers. If there's anything else you'd like to discuss, feel free to reach out anytime! Eric Trueblood - Service Manager - 503-228-8351

October 27, 2024

Issue not resolved but still released auto 3 times I’m not the test pilot More

by Feleicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Soria
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Mercedes-Benz of Portland responded

Feleicia - Would you be willing to discuss your visit with me? I would like to learn more about your experience and what we can do to improve your 2 star rating. Thank you, Eric Trueblood - Service Manager - 503-228-8351

Oct 30, 2024 -

Feleicia responded

Yes, please contact me, 503 853-6120. I would be happy to discuss my visits with you. Thanks

Oct 30, 2024 -

Feleicia responded

Yes, 503 853-6120, Thank You

October 27, 2024

My new Mercedes has a white leather steering wheel and white leather seats. The steering wheel was badly smudged with mechanics hands as well on side of drivers seat. I was able to get it off but that was More

by shelaghk
Workmanship
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mercedes-Benz of Portland responded

Thank you for bringing this to our attention. We're sorry to hear about the smudges on your new Mercedes from Mercedes-Benz of Portland and appreciate your patience in resolving it. Your feedback is important, and we'll work towards improving our service quality. Safe travels with your new car!

October 26, 2024

Maddie did an Excellent job of providing service to me. She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR More

by GRAHNKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Trueblood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison
Oct 28, 2024 -

Mercedes-Benz of Portland responded

We're delighted to hear that Maddie and Eric provided you with excellent service at Mercedes-Benz of Portland. Thank you for sharing your experience! Come see us again soon!

October 26, 2024

I specifically asked for my vehicle to NOT be washed. I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order More

by Adam Clutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Soria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mercedes-Benz of Portland responded

Adam, I regret to hear about your experience and the misunderstanding regarding your vehicle's care instructions. It's concerning that this happened despite clear notes on the work order, and I apologize for any doubt cast upon you by our team member. Please reach out so we can address this issue directly and find a resolution together. Thank you, Eric Trueblood - Service Manager - 503-228-8351

October 23, 2024

Their service was fast and efficient. They fixed a warranty issue and updated me several times during the service work. Thank you More

by BLAKE.PRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Mercedes-Benz of Portland responded

We're delighted to hear that our team at Mercedes-Benz of Portland provided fast and efficient service while keeping you updated throughout the process. Thank you for choosing us, and we're here if you need anything else!

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