Mercedes-Benz of Portland - Service Center

Extremely difficult or impossible to contact the service department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updatin department. They do not provide daily updates as to the status of your vehicle. My car was there for 10 days and I received only 1 phone call updating me. More

Technology team unskilled, incurred. “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… “Lot damage. Car returned with dirty with driver floor mat and tape adhesive on paint… More

There were equipment breakdown and my repairs were delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. More

Great service and very informative. We will be bringing both of our cars back here for service. We will be bringing both of our cars back here for service. More

Had to come in twice. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. Records could not be located. Quts didn’t match cost. Communication was poor if at all. Very disappointed. More

Knowledgeable, honest, fast. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. any work I need on either of my Benz"s, I'm going to my Benz dealer in Portland.period. More

This was my first time at this location. The employees were all very friendly and helpful. The employees were all very friendly and helpful. More

Charge you for a loaner repair for a complete new tire if you accidentally, or not even sure it was you, get a screw in the tire while normal driving on public roads. 540$ for a new tire was 50% the cost of you accidentally, or not even sure it was you, get a screw in the tire while normal driving on public roads. 540$ for a new tire was 50% the cost of getting service in the first place. What kind of company does this? I could see if deliberate or negligent driving caused this but that was not the case. All i did was tell them i saw it after i got home that evening with the loaner. It could have been in the tire from their shop when i left! Ridiculous More

You kept my car nearly 2 weeks for parts you should have had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the status of my car and requested to speak with a manager. I was repeatedly directed to voicemail after voicemail. I’m returning my car for conceivably post-service related issues. I do not believe that I received good service. More