Mercedes-Benz of Portland - Service Center

Service advisor was not polite at all. The manager got involved and the experience became more what it used to be. The manager got involved and the experience became more what it used to be. More

The service department put the wrong sized tires on my vehicle, so I was driving with 2 different sized front tires for over a month. Then on another occasion, I brought my tire in when the psi sensor vehicle, so I was driving with 2 different sized front tires for over a month. Then on another occasion, I brought my tire in when the psi sensor dropped to 20. I was assured it was just a sensor issue, continued to drive on the tire, only to find out there was in fact a rip in the tire. So now that axle is damaged. I’ll be filing a formal complaint. More

No one took the time to explain anything to me. Car still has an error light. Paid 1300+. Would love to talk to someone about the repairs so I can actually understand what I paid for. Honestly, I’m Car still has an error light. Paid 1300+. Would love to talk to someone about the repairs so I can actually understand what I paid for. Honestly, I’m giving a star for the receptionist. She was the only one who was kind and Personable. More

No car wash, all the inside of the car dirty by repair guy. Very bad attitude with client. Not giving enough information to the client. They charged me two times for service A. guy. Very bad attitude with client. Not giving enough information to the client. They charged me two times for service A. More

No loaners, staff (not SA) that didn't communicate well. ..if at all. Took 4 days from time car was towed into dealership before it was evaluated and problem diagnosed and then another day for necessary part ..if at all. Took 4 days from time car was towed into dealership before it was evaluated and problem diagnosed and then another day for necessary part to arrive. Basically 6 days with no car. Live in a rural area so no bus, taxi, or uber service and no nearby car rental agencies. Felt very unvalued as a customer. More

Disappointed that loaners are unavailable for class A services, oil change, that took two hours to complete for an appointment. Any service that takes longer than hour to complete should be provided tra services, oil change, that took two hours to complete for an appointment. Any service that takes longer than hour to complete should be provided transportation. My car was washed, but the plastic mats were not washed, yet they offer vacuuming of the cloth mats, They should provide a basic inside and out cleaning of the plastic mats and cleaning of the windows. Also, there were oil finger prints on my side door and oil on the-outer door rim, and there was no protection paper mats on the floor. The service person did come clean it off with a spray when I asked. Lastly, I asked a question about the car services to the receptionist while the service man was gone, and they never followed up. I had to ask the service person after not hearing any answers for over an hour. Quality, prompt service is what I expect at these prices, and I would rather get a quick oil change at Jiffy Lube than wait for lack of communication and a dirty, oily car. More

Requested a call back 3x- no one ever reaches out. It’s hard to make any appointment with them- it’s like you are inconveniencing them with your needs. It’s hard to make any appointment with them- it’s like you are inconveniencing them with your needs. More