Mercedes-Benz of Portland - Service Center

I've found this service dept to be the best in the Portland area for Mercedes Benz. They are easy to work with and accurate with their information, and most importantly, I can trust what they tell m Portland area for Mercedes Benz. They are easy to work with and accurate with their information, and most importantly, I can trust what they tell me. Their costs are competitive and better in some areas, tires being an example. Mo is great to work with in Service. And Mitchell in Sales is the best, very patient, knowledgeable and easy to work with.. More

The service department was very accommodating with our recent issue. Jesus took care to address our concerns in a timely manner. recent issue. Jesus took care to address our concerns in a timely manner. More

She anticipated my needs. Problem solved. Was patient and informative. She is super knowledgeable about her product. If she doesn't know she will find out. I would say she is Problem solved. Was patient and informative. She is super knowledgeable about her product. If she doesn't know she will find out. I would say she is one of the best company representatives I've met in a long time. Whether healthcare, contractor, sales person at a store or customer service person on the phone. She beats them all! More

Very nice staff and waiting area. My oil change took a little longer than expected but in the end I was very pleased and totally understood the situation. THANK YOU! My oil change took a little longer than expected but in the end I was very pleased and totally understood the situation. THANK YOU! More

Everyone from sales to finance to service have been exceptional! John from sales has done a great job working with me to resolve a small issue with the digital key exceptional! John from sales has done a great job working with me to resolve a small issue with the digital key More

great customer service. quick and thorough communication and i always felt like i knew timelines and what to expect. quick and thorough communication and i always felt like i knew timelines and what to expect. More

Really appreciate the prompt and complete service. I always get good advice on which services need done now and what can wait for a future visit. Special thank you to Andy for my sparkling, clean car! I always get good advice on which services need done now and what can wait for a future visit. Special thank you to Andy for my sparkling, clean car! More

They have good above and beyond in every aspect. Rebecca was also very informative of things I didnt understand. Rebecca was also very informative of things I didnt understand. More

Not very knowledgeable service advisors; especially unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. unfamiliar with EV specific models. Poor communication and responsiveness. Not always good workmanship. More

We had just purchased our preowned 2015 E350 prior to our trip from PA to WA. When we arrived our brakes began to leak fluid. Your dealership service department disclosed a detailed account of extensive br trip from PA to WA. When we arrived our brakes began to leak fluid. Your dealership service department disclosed a detailed account of extensive brake line corrosion and the diagnosis hit us in the gut and the pocketbook. After a second opinion we concluded that having your professionals do the repairs was the best solution! Thanks for the honesty even in the face of delivering the bad news. More