Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,521 Reviews
Call Service Center (971) 340-4573

1,521 Reviews of Mercedes-Benz of Portland - Service Center

Sort by
September 26, 2023

Always great service. My second time with Bella as my service advisor and, once again, I was well taken care of and kept informed. More

by KCARLSON1741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Sep 27, 2023 -

Mercedes-Benz of Portland responded

We are happy to see that you are satisfied with the maintenance and customer service provided by our advisor, Bella. We will be sure to pass along your kind words and hope to have you back at Mercedes-Benz of Portland for your vehicles next due service.

September 14, 2023

The lack of professionalism and respect when I bring my car in for service. The service center phone service is terrible as well. Twice I’ve brought my car in for service and one of the problems was not fi More

by ANDREAS.JURETZKA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Sep 18, 2023 -

Mercedes-Benz of Portland responded

Andreas, I would like to extend my apologies to you, as this is never the feeling we want our customers to experience post-service. When time allows, please consider reaching out to me directly. I would appreciate the opportunity to learn more about your experiences and work with you towards a more positive outcome. 503-228-8351 Eric Trueblood Service Manager

September 11, 2023

They were Great, from beginning to end, especially Mekonnen. He was extremely helpful and personable. More

by LALEGGS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Sep 13, 2023 -

Mercedes-Benz of Portland responded

Mekonnen and team here at Mercedes-Benz of Portland were more than happy to have provided you with an exceptional experience from beginning to end! If there is anything we can do to assist in the future, please don't hesitate to reach out.

September 08, 2023

Good service and I was so happy I didn’t need major overhaul! Waiting area comfortable and because I live on a farm it was a luxury to have car detailed More

by REEDFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I can’t remember names of two fine gentlemen in service who helped me but 5 stars for each
Report | Print
Sep 08, 2023 -

Mercedes-Benz of Portland responded

We are always happy to deliver the news when our customers vehicles are not in need of major repair! Thank you for taking the time to write about your positive experience with our team at Mercedes-Benz of Portland. We hope to get the opportunity to work with you again soon.

September 08, 2023

Service was great, friendly staff, great experience. I would recommend to my friends and family More

by NATALIYAF81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Sep 12, 2023 -

Mercedes-Benz of Portland responded

Thank you for your willingness to recommend our team at Mercedes-Benz of Portland to your friends and family, Nataliya. We are pleased to know you enjoyed your experience with our team and hope to be seeing you again.

September 07, 2023

Bella was a wonderful service advisor. I came in on a whim to have my car aligned and they were more than helpful getting my car right in and out. More

by BURSHEIMTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bella
Report | Print
Sep 08, 2023 -

Mercedes-Benz of Portland responded

Thank you for trusting our team to provide this routine service for your vehicle. We are more than happy to have gotten you back on the road in a timely manner, and will certainly be sharing your kind remarks with our team member, Bella.

September 04, 2023

Took care of what was needed and car was ready when I asked. No problem whstsoever. More

by LITHA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Mercedes-Benz of Portland responded

Hello! We're pleased to hear that we took care of what was needed and had your car ready as per your request. Your satisfaction is important to us, and we appreciate your feedback. If you have any more needs or questions in the future, please feel free to reach out. We're here to assist you!

August 31, 2023

Mark is a pleasant and competent person to deal with, and the dealership is always very professional! More

by tom_mattson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Levias, Dale Acelar, Mark Tower, Rod Soprito
Report | Print
August 31, 2023

Everyone show no personal touch anymore in the service dept.. no smiles little knowledge of the cars just after adding. More

by RCKYBRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Sep 03, 2023 -

Mercedes-Benz of Portland responded

Hello, It is concerning to see the feedback you have shared here, as each of our service technicians are certified by Mercedes-Benz. When time allows, I hope you will consider reaching out to me directly so that I may learn more about your experience and work towards regaining your confidence in your team. 503-228-8351 Eric Trueblood Service Manager

August 31, 2023

They were so very professional I loved the service there. It was fast and convenient More

by AVALONPEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Kim
Report | Print
Aug 31, 2023 -

Mercedes-Benz of Portland responded

We loved getting the opportunity to work with you as well! Thank you for taking the time to share these kind words for our team member, Samuel. We will be sure to share your feedback, and hope to get the opportunity to serve you again down the road.

1
...
40
41
42
...
153