Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,522 Reviews
Call Service Center (971) 340-4573

1,522 Reviews of Mercedes-Benz of Portland - Service Center

Sort by
August 17, 2023

I always receive courteous and excellent service in a very comfortable environment. The only complaint I have is that appointments for servicing are much further out than they were pre-Covid (now 1 to 2 More

by KLFIELDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Salgado
Report | Print
Aug 18, 2023 -

Mercedes-Benz of Portland responded

Hello! We're grateful for your consistent praise of our courteous and excellent service in a comfortable setting. We understand your concern about extended servicing appointment wait times due to the pandemic. We apologize for any inconvenience this has caused. Rest assured, we're actively working to optimize availability while maintaining safety measures. Your feedback is vital as we strive for improvement. Thank you for your ongoing support and patience during these times. If you have any questions or need assistance, please reach out.

August 15, 2023

At least fifteen words about this dealership At least fifteen words about this dealership At least fifteen words about this dealership . More

by Lee Nolet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Aug 16, 2023 -

Mercedes-Benz of Portland responded

Hi Lee! We appreciate you for taking the time to leave a five-star review! Thank you for choosing us here at Mercedes-Benz of Portland! We hope to see you again soon.

August 14, 2023

Everyone was super professional and kind , they attended to my services and needs timely and efficiently. Hands down the best dealership experience I’ve had and this is truly in most part due to Mekeonnen. More

by Rahul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not catch their names, but there were two other workers in the service department who were handling my car who also deserve recognition. , Alvin Joswick, Mekonnen Wossene
Report | Print
Aug 15, 2023 -

Mercedes-Benz of Portland responded

Hi Rahul, Thank you for sharing your fantastic experience with us. We're thrilled to hear that our team was able to provide you with timely and efficient service while being professional and kind. It's wonderful to know that you had the best dealership experience and that Mekeonnen's dedication played a significant role in your satisfaction. We greatly appreciate your kind words and recognition of Mekeonnen's efforts. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your ongoing satisfaction with our services.

August 14, 2023

Good dealership,good people,very helpful and nice. keep up the good work. Good job. More

by JZFUTTER9890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Mercedes-Benz of Portland responded

Hello! Thank you for your positive feedback. We're glad to hear that you had a good experience with our dealership and that our team was helpful and nice. We appreciate your kind words and encouragement. If you have any more feedback or if there's anything else we can do for you, please feel free to reach out. We're here to ensure your continued satisfaction.

August 11, 2023

Mekonnen he is a nice young man, works hard and will answer my questions soon. Thank you ! More

by LULULO
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Aug 14, 2023 -

Mercedes-Benz of Portland responded

Hello! Thank you for sharing your positive experience with Mekonnen. We're delighted to hear that you found him to be a nice and hardworking young man who is attentive to your questions. Your satisfaction is important to us, and we're here to provide you with excellent service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you.

August 11, 2023

Very personable folks, that I dealt with. No loaner and no shuttle was a bummer, but the Uber drivers were awesome. Overall, completely satisfied ☺️ More

by BYRO.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Aug 14, 2023 -

Mercedes-Benz of Portland responded

Hi Byro! Thank you for taking the time to share your experience with us. We're pleased to hear that our team was personable and that you were overall completely satisfied with the service. We apologize for any inconvenience regarding the loaner and shuttle services, but we're glad to hear that the Uber drivers provided a positive alternative. If you ever have more feedback or need assistance in the future, please feel free to reach out. We're here to continue providing you with top-notch service. Thank you for choosing us, and we look forward to the opportunity to serve you again.

August 11, 2023

Welcoming, friendly, and on time with delivering the service. Sorry, I guess I didn't fulfill the 15 word minimum!! More

by LAURIJEANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Mercedes-Benz of Portland responded

Hi Lauri! Thank you for your concise feedback. We're glad to hear that you found our service welcoming, friendly, and on time. If you ever have more feedback or need assistance in the future, don't hesitate to reach out. We're here to provide you with excellent service.

August 09, 2023

Very difficult to get a loaners car. Even Honda gives them, needs a major improvement. More

by Nishchal Sharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Aug 15, 2023 -

Mercedes-Benz of Portland responded

Hi Nishchal, Thank you for sharing your thoughts on your experience. We appreciate your feedback regarding loaner cars, and we apologize for any inconvenience you may have faced. We understand the importance of providing loaner cars for our valued customers, and we take your feedback seriously. Your input is invaluable in helping us improve, and we thank you for bringing this to our attention. If you have any further suggestions or if there's anything else we can do to enhance your experience with us, please don't hesitate to reach out. We value your business and hope to have the opportunity to provide you with an improved experience in the future. Best, 503-228-8351 Eric Trueblood Service Manager

August 07, 2023

Mark and other personnel that helped me were all very friendly , courteous and professional. Communication was also very good. More

by mdsflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
Report | Print
Aug 09, 2023 -

Mercedes-Benz of Portland responded

Thank you for not only visiting our team for your automotive needs, but for also taking the time to share these kind thoughts for our team. Your business is greatly appreciated and we will be sure to share your kind words with Mark. Until your next visit, safe travels!

August 05, 2023

They take care of me when I have a problem and my car. I appreciate Mark and his customer service More

by MONTANAGIRL1220
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
Report | Print
Aug 07, 2023 -

Mercedes-Benz of Portland responded

We are more than happy to address the services needed on your vehicle and greatly appreciate you choosing to bring it to Mark and team here at Mercedes-Benz of Portland. Until your vehicle's next service is due, our team wishes you safe travels.

1
...
42
43
44
...
153