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Mercedes-Benz of Portland - Service Center
Portland, OR
1,569 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,569 Reviews of Mercedes-Benz of Portland - Service Center
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April 27, 2023
Service ok, hard to reach to schedule. Just spent $800 on scheduled service, received 25% service offer three days later in mail. Lousy timing! Need to schedule next service and see if I c Just spent $800 on scheduled service, received 25% service offer three days later in mail. Lousy timing! Need to schedule next service and see if I can get coupon credit for that? More
by JPETE1950
Verified Customer
April 26, 2023
The service team was friendly. Nothing super special about the service itself. Waited almost 3 hours for a basic A-service in the dealership, which was pretty long as compared to p Nothing super special about the service itself. Waited almost 3 hours for a basic A-service in the dealership, which was pretty long as compared to past visits. But I understand that they may be dealing with labor shortages like many industries, so I’m trying to be compassionate to that. More
by IMUSTCREATE
Employees Worked With
Rod Soprito
April 25, 2023
Excellent repair service on my ML500. Brakes fixed first time correctly. Thanks to Mark Tower and Mokonon Brakes fixed first time correctly. Thanks to Mark Tower and Mokonon More
by WOLFSONS
Employees Worked With
Other Employees :
Arthur Dimalanta, Mark Tower, Mekonnen Wossene
April 24, 2023
Very friendly. Go out of their way to explain what the service will include. Also we were confused about how to best use our navigation system and the advisor walke Go out of their way to explain what the service will include. Also we were confused about how to best use our navigation system and the advisor walked us through the steps to use it. Thanks! More
by RAEHANSEN
Employees Worked With
Our service advisor is not on the list (new to PDX, female). Not identified on repair order and we can’t remember her name. But she was fantastic.
April 23, 2023
Not so good experience. I’ve had my car in three times now. The issue has not been resolved yet I wa charged. Mark lacked common politeness and I’ve left multiple messages f I’ve had my car in three times now. The issue has not been resolved yet I wa charged. Mark lacked common politeness and I’ve left multiple messages for both the service managers day after day with no returned call or resolution More
by Stephen B
Employees Worked With
Mark Tower
April 23, 2023
I am a very unhappy customer, My service has always been good but not this time. You have had my car for 5 days for what was to be a 2 day job and I have had no communication except when I called trying to good but not this time. You have had my car for 5 days for what was to be a 2 day job and I have had no communication except when I called trying to get some information but got none. I am really upset and have had to cancel appointments, and the only person I have been able to talk to is the person answering the phones. WHAT KIND OF CUSTOMER SERVICE IS THIS? The person that picked up my car for very nice and courteous. More
by AUNTIEJOT
Employees Worked With
April 23, 2023
Every went well on the first visit. Hopefully this trend will go on. Thank you Hopefully this trend will go on. Thank you More
by MADA.K
Employees Worked With
