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Mercedes-Benz of Portland - Service Center
Portland, OR
1,522 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,522 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
March 23, 2023
Quality of service has deteriorated over the last 5 years or so. It is challenging to schedule appointments. I just had my vehicle in for a service b appointment which includes”check for damaged components”. or so. It is challenging to schedule appointments. I just had my vehicle in for a service b appointment which includes”check for damaged components”. When I picked the vehicle up no mention of the fact there is clearly an issue with the suspension until the advisor brought the car up and he noticed it wasn’t sitting right. Why did I pay $700 for a tech to not report anything. And now I have to deal with getting the car back in for another service. I also had the windshield replaced at that time and immediately noticed on my drive home that the rear view mirror was problematic - hard to adjust and wouldn’t stay in position. I understand people make mistakes but Where is the quality control? Stuff like this never used to happen. I pinged my service advisor on Monday and got a text back that he was out until Wednesday. I waited until Thursday noon and had to text again. Seriously, advisors don’t cover for each other? Why wasn’t the message picked up when my advisor returned? I am starting to think about a new car and up until recently I would have strongly leaned toward another Mercedes but this is not a trend to make me want to stick with MB. More
by SKDALEO
March 23, 2023
Dealer trying to sell services unrequited. Wash fluid reservoir to be flushed and refilled, lube door seals useless tasks that they can charge the customer and not do anything. If you can serv Wash fluid reservoir to be flushed and refilled, lube door seals useless tasks that they can charge the customer and not do anything. If you can service your vehicle somewhere else please stay away from the scamming service department at Mercedes dealership in Portland More
by ALEX@ATSERVICES
March 21, 2023
I appreciate the clean facility and the pleasant customer service . N the waiting area there refreshment and tv. service . N the waiting area there refreshment and tv. More
by ATINAWESLEY
Employees Worked With
March 21, 2023
Cecllla Salgado was great. She said she was new. Her professionalism and mannerism was outstanding. Get more people like her. She is an asset to your dealership. When i come ba She said she was new. Her professionalism and mannerism was outstanding. Get more people like her. She is an asset to your dealership. When i come back i will ask for her More
by Weston GMC
Employees Worked With
Cecilia Salgado
March 20, 2023
Great job and friendly helpful service. Will continue to use them in the future . Thanks Will continue to use them in the future . Thanks More
by HODGESCRE
Employees Worked With
Other Employees :
Brandon Godbey, Joseph Davis
March 20, 2023
Needed to replace a OEM command system which is no longer available through Mercedes. Had to buy a used one online. Mark made sure I was able to get the correct codes to salivate the system. It took me a available through Mercedes. Had to buy a used one online. Mark made sure I was able to get the correct codes to salivate the system. It took me a while to get this information and Mark and the tech were very patient and supportive in assisting me getting this. We were all pleasantly surprised that we were able to get all the functions of the radio working. Thank you very much More
by WOLFSONS
Employees Worked With
Other Employees :
Mark Tower, Mekonnen Wossene
