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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews
Call Service Center (971) 340-4573

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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October 01, 2022

The service was great the sales person went above and beyond to help me. He has done a great job. More

by RABEBE21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Power
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Oct 03, 2022 -

Mercedes-Benz of Portland responded

It is a pleasure to know you have had a great experience with both our sales and service team members. We look forward to having you back at Mercedes-Benz of Portland for any future needs.

September 28, 2022

Made an appointment but when the car was delivered to them it took 3 days before anyone looked at the car Was a problem then had to wait another week to get the parts Ps if they would have looked at More

by DON80
Customer Service
Recommend Dealer
No
Employees Worked With
Mark Tower
Report | Print
September 27, 2022

Quick an done corctly the first time. Clean waiting room, helpful staff. Will use them again for the next service More

by NIELS.FOLLESTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Miranda
Report | Print
Sep 28, 2022 -

Mercedes-Benz of Portland responded

Hi Neil, it is a pleasure to see you plan on returning to our team here at Mercedes-Benz of Portland for your next service. We are happy to have provided quality service and a clean waiting area. Our team looks forward to seeing you again down the road.

September 27, 2022

Poor time management. I made an appointment but did not get my car back until 2.5hours for simple oil change. More

by Emekaji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
September 26, 2022

Friendly and efficient from making and appointment to getting the car serviced. All very simple More

by landccameron
Recommend Dealer
Yes
Employees Worked With
Can’t remember. So sorry
Report | Print
Sep 26, 2022 -

Mercedes-Benz of Portland responded

Hi Cameron, our team is always happy to see when our customers have had a 5-star experience. We are glad to see you found the process to be easy and hope to have you back at Mercedes-Benz of Portland in the future.

September 26, 2022

Great service every time. Parts orders happen quickly and on time. Rod is easy to work with. More

by GERRYHYNES1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Report | Print
Sep 27, 2022 -

Mercedes-Benz of Portland responded

Hi Gerry, thank you for bringing your vehicle to the Mercedes-Benz of Portland team for service. We are happy to provide you with quality and timely repairs. Until next time, enjoy the road ahead.

September 25, 2022

Brakes screech, missing tire stem valve screws, soft top window scratches from wash there, waited six hours while everyone else was cared for. Don’t think I’ll be back.☹️ More

by LSMOODYBYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with Sean
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September 24, 2022

Another excellent service job. Done on time and performed correctly. Will definitely return. Thanks Marv More

by WOLFSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
Report | Print
Sep 26, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this feedback following your service experience here at Mercedes-Benz of Portland. Our team is happy to have performed a job well done. We look forward to seeing you again down the road.

Sep 26, 2022 -

WOLFSONS responded

As usual

September 24, 2022

Management was accommodating and service advisor excellent getting the job done expeditiously. We like to take our Mercedes to your dealership to be serviced. More

by hildegard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Mark Tower
Report | Print
Sep 26, 2022 -

Mercedes-Benz of Portland responded

Hello, thank you for continuing to choose Mercedes-Benz of Portland. Our team is happy to know you enjoy bringing your vehicle to us. Until your next visit, enjoy the road ahead!

September 24, 2022

Awesome service, thank you so much once again. Thorough and very helpful during process and even my car was washed More

by MICHELE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Abujamous
Report | Print
Sep 26, 2022 -

Mercedes-Benz of Portland responded

Hi Michelle, thank you for taking the time to share these kind words. Our team here at Mercedes-Benz of Portland is happy to have returned your vehicle to you cleaner than we received it! Until next time, drive safe.

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