Mercedes-Benz of Princeton

Never Again I previously leased twice through Tom Trovas and afforded him minimal effort in the past. No test drives, no explanation of the car's features, NO SE I previously leased twice through Tom Trovas and afforded him minimal effort in the past. No test drives, no explanation of the car's features, NO SERVICE, he merely churned the numbers. This year, he knew that my lease was expiring and called me to do the same thing. He was disappointed that I decided to go with Bridgewater MB who not only beat his numbers but provided me with exemplary service. The worst part is that he ended his call by telling me "You just wasted my time!" and hung up on me. What about MY time? Due to this bad experience, I will not recommend this dealership to anyone. More

Smooth transaction Chris Popin was very personable, friendly, and helpful. He answered all questions promptly and was very thorough. At pick up, i was in and out within Chris Popin was very personable, friendly, and helpful. He answered all questions promptly and was very thorough. At pick up, i was in and out within an hour, as promised. More

Great Experience!!! Mercedes-Benz of Lawrenceville New Jersey is one classy place! It carries itself with dignity and integrity and treats each client with respect, pati Mercedes-Benz of Lawrenceville New Jersey is one classy place! It carries itself with dignity and integrity and treats each client with respect, patience and honesty. My sales person Chris Popin was first rate! No fast talk no pressure no exaggeration just extensive knowledge shared in the most helpful way possible. I thoroughly enjoyed working with Chris and felt that he help me explore the best car for my price range. Similarly Adam could not have been more patient kind and helpful. With Kean knowledge and a sense of humor he took me from the stone age to the space age! And let me tell you I was not in the easy learner! Overall Mercedes-Benz of Princeton Chris Popin and Adam have my highest recommendation thank you very much. Judy Marcus More

Lease/Purchase with Chris Popin! Since 2016, I have been a Mercedes-Benz lessee. I leased my first Mercedes-Benz with salesman, Chris Popin, after my mom and brother recommended him t Since 2016, I have been a Mercedes-Benz lessee. I leased my first Mercedes-Benz with salesman, Chris Popin, after my mom and brother recommended him to me. At the time, I was very young and did not know much about the car leasing process. Chris educated me, guided me and made sure that I got the best deal possible. I met Chris on a Monday, and by Tuesday, I drove away with my brand new CLA250. This past May, my vehicle was stolen from me. I immediately texted Chris and asked him for his advice. He assured me that insurance would handle everything, and to come and visit him at Mercedes-Benz Princeton when I was ready. After a few long and difficult weeks of dealing with insurance, along with looking at other options, I knew that I could not make a decision without seeing Chris first. On May 13, 2018, I met with Chris at the Princeton dealership. It was two-years since I saw Chris, and while we were talking, I took not that he remembered each one of my family members' names by heart. Since 2010, Chris leased a total of 4 vehicles to my mom, cousin, brother and myself. After showing me vehicles, and making notes of my needs and budget, Chris assured me that he'd have the perfect vehicle for me, within my budget, and within the time that I needed it. On Saturday, May 16, 2018, I drove away with a brand-new GLC300! The entire staff at the Princeton dealership was so welcoming; offering my brother and I beverages while we sat and worked out all of the kinks with Chris. The general manager even introduced himself to us- ensuring that we felt welcomed and well taken care of. It has been almost 10 years since I've known Chris Popin, and I don't think I will ever work with another car salesman. I highly recommend him- he is passionate about his work and his clients; he understands budgets/needs; and he will never forget your name or face- in all, he treats every single customer as if he/she was family. If you are shopping for a Mercedes, make sure you visit him before making a decision. You will not regret it! More

Dale Cook did a fantastic job Dale was both professional, friendly and relaxed. The perfect salesman - he let the product speak for itself efficiently and without any xx, He’s by f Dale was both professional, friendly and relaxed. The perfect salesman - he let the product speak for itself efficiently and without any xx, He’s by far the best I’ve encountered buying a vehical. 5 + Stars! More

Dale Cook is awesome As my 3 year old lease was coming up, I had received some notifications from my dealer, which prompted me to shop around. My sister had purchased a M As my 3 year old lease was coming up, I had received some notifications from my dealer, which prompted me to shop around. My sister had purchased a Mercedes from Dale Cook at Mercedes-Benz of Princeton. I emailed him what I was looking for. I am what most consider to be an "informed consumer" in that I read all the car magazines all year around, and conduct exhaustive research. When I interacted with Dale from the get-go, he took notes, remembered what I requested, pro-actively contacted other dealers to inquire about vehicles they had in stock. Basically, he did all the work for me, and made the entire experience completely painless. He found me the exact car with the exact options I wanted. Got me the best price around. No back and forth or haggling, just right to the best price. We worked mostly by email and phone, as they are an hour away from me. On the day of pick-up, I arrived, was greeted warmly, they took care of my past vehicle, the paperwork was prepared, and the new car ready to go. It was seamless. And he followed up the next day to make sure everything was perfect. Kudos to Adam for showing me all the tech inside the car, too. Thanks guys! If you want a Mercedes, call Dale Cook! More

Great customer service . The services Tom provides is nothing but OUTSTANDING !!! He is extremely professional , knowledgeable , friendly and above and beyond customer servic The services Tom provides is nothing but OUTSTANDING !!! He is extremely professional , knowledgeable , friendly and above and beyond customer service oriented person . I can always count on Tom if I need any help or advice regarding my car . Thank you. More

Finally, The Car Buying Experience That I Have Been Seeking! I believe that one's car-buying experience is shaped largely by the relationship established with the dealership sales representative. This interactio I believe that one's car-buying experience is shaped largely by the relationship established with the dealership sales representative. This interaction every bit as important as the dealership amenities or the vehicle itself. This was clearly the case in working with Arno Orsini at Mercedes-Benz of Princeton. Arno went above and beyond in his demonstrated levels of customer service, integrity, product knowledge and follow-through. He ensured a terrific car-buying experience; I can't recommend him highly enough nor would I hesitate in working with him for my next vehicle purchase. If you are in the market for a vehicle, do yourself a favor and meet with Arno...you won't regret it! More

Best car buying experience ever! I recently purchased a brand new car from MB of Princeton and Gary Jr made my car buying experience the best one yet. He truly went out of his way to I recently purchased a brand new car from MB of Princeton and Gary Jr made my car buying experience the best one yet. He truly went out of his way to make sure I had the perfect car and every part of the process was so easy and smooth. Im so thankful for Gary Jr and his expertise and professionalism. I will never buy another car without him! More

My experience was wonderful and a pleasure. My experience was great from the time I walked in the door. The staff was warm and friendly and helpful during my stay. Mr. Trovas was so friendly a My experience was great from the time I walked in the door. The staff was warm and friendly and helpful during my stay. Mr. Trovas was so friendly and gracious. He was so thorough. It can be a very stressful time purchasing a vehicle. It takes a very professional and considerate person to do what Mr. Trovas does. And he certainly has those qualities. I would like to thank him and Mercedes-Benz of Princeton for a wonderful experience. More