Mercedes-Benz of Princeton

Trust worthy and Respected Dale Cook has been our Sales Representative for well over 10 years. We have been to other luxury car dealers in the Princeton area where we have expe Dale Cook has been our Sales Representative for well over 10 years. We have been to other luxury car dealers in the Princeton area where we have experience constant turnover of sales representatives and service advisors. The sales representatives at these other dealerships are rather aloof while the service departments are unaccommodating especially in taking you in for emergency service and not explaining, to my standards, the problem with the vehicle. This constant turnover of business relationship partners made it difficult to establish trust and continuity. Because of these challenges at other dealerships in the local area, the trust and credibility that Dale and the dealership have built with us, and knowing that we can rely on Dale and MB Princeton to meet our specific requirements for a vehicle, we highly recommend MB Princeton for your vehicle needs. Be sure to ask for Dale. You won't be disappointed. More

Buying a Mercedes Benz - You are worth it!! For all who are reading this review, I want to emphasize that this is sincere and communication is so key, especially when we rely on each other in th For all who are reading this review, I want to emphasize that this is sincere and communication is so key, especially when we rely on each other in the consumer arena. Buying a car can be stressful in itself, but when you know the manufacturer you want, then it is finding the right dealership, not just for pricing, but for service and for building a long term relationship. Mercedes Benz to us is the safest car, especially when we survived two almost fatal car accidents. We interviewed numerous dealers and are pleased to say MB of Princeton is the most reliable, quality oriented, and cost efficient. Mr. Paul Lai our sales representative is patient, kind and knowledgeable. He will spend the amount of time with us needed at any time, and treats us with respect, even when the sale is made and it is years later coming in with questions. We drive an hour and half to go to Princeton, for service and now for the purchase of another Mercedes, since we believe we deserve to be treated well and fairly. I cannot begin to tell you how unkind other MB dealerships were and how much more money the service departments are. I also recommend Andy in service. He does care and will work with you to get your car fixed. Gary the manager is another favorite. He recognizes quality and will work with you on pricing. And together Paul and Gary are an amazing sales team, wanting to understand what you need and will make recommendations to better suit the customer. Today we are picking up our third Mercedes that we own. And we hope to be purchasing the MB class of cars for the rest of our lives, And we will travel to Princeton and meet with Paul and Gary each time, since we believe customer service, and quality products at a fair price, are key, and they exceed our expectations on how to be treated, and that to us is very significant. MBs can be affordable, and what is the cost of your life, and hospital bills? The same accident we had if we at the time many years ago had a MB would have been a broken leg. Instead it was 28 operations and pretty much every bone in our body broken. So a big thank you for being such an honest and quality dealership. Keep up your effectiveness and efficiency and continue to be kind and service oriented, and we will be your lifetime customers. To me, personal experiences are key. Thank you again Paul and Gary and Thank you too Andy for your service. See you soon. More

Unexpected Purchase It was Presidents day, I was off from work and had some free time. What to do? How about I go look at some new cars. After all, Presidents day sales a It was Presidents day, I was off from work and had some free time. What to do? How about I go look at some new cars. After all, Presidents day sales are heavily advertised as a great time to purchase. Anyway, I found myself driving down Rt.1, not exactly sure where I was going to stop. As I approached the Princeton Mercedes dealership, in a split second I turned into the parking lot. As I got out of my car, I felt a bit apprehensive. I had never been into a Mercedes dealership so I may have felt a bit out of place. I walked in and was greeted by a friendly receptionist and she asked if I were there to see anyone. I basically said I just stopped in to look and she called over someone to help. I met Arno Orsini and told him I was interested in looking at the new CLA which seemed affordable and stylish. He was very accommodating and made me feel at ease. He asked if I would like to test drive and off we went. After talking for a bit, it was obvious that the CLA, although very nice, was a bit small for me and Arno could sense that. He made a suggestion, knowing my budget, that he would look into seeing what he could do with a C300 and that he would get back to me in a few days. I left feeling no pressure and treated with respect. Within a few days, we talked again and I agreed to look at a C300 loaner he had detailed and ready for my inspection and test drive. The car was immaculate and after some thought and negotiation, we agreed upon the lease terms. I never felt pressured and I have to honestly say, this was by far the best car buying experience I have ever had. Thanks Arno, you are a true gentleman. I look forward to working with you in the future! RSN More

Excellent place to do great deals! I am so happy to find a dealer with great and profesional people who cares for your necessities. They found me exactly what I need. I am so happy to find a dealer with great and profesional people who cares for your necessities. They found me exactly what I need. More

Great experience My family had a great experience working with Paul Lai. Very knowledgeable and efficient. Warm and personable. He got us a great deal. We loved wo My family had a great experience working with Paul Lai. Very knowledgeable and efficient. Warm and personable. He got us a great deal. We loved working with him and recommend him highly! More

great experience I was very pleased with the dealership as a whole. The salesman was knowledgeable and willing to answer all of my questions. When it was time to pic I was very pleased with the dealership as a whole. The salesman was knowledgeable and willing to answer all of my questions. When it was time to pick up my vehicle he had it ready to go and I did not have to wait at all. All around fantastic experience. Thank you to Paul lai for all the help More

Wonderful Car buying experience. We had a wonderful experience purchasing our new GL550 at Mercedes of Princeton. Dale Cook's expertise made the process easy and enjoyable. We would We had a wonderful experience purchasing our new GL550 at Mercedes of Princeton. Dale Cook's expertise made the process easy and enjoyable. We would highly recommend this dealership. More

Phenomenal Customer Service from Thomas Trovas from Day 1! Mercedes-Benz of Princeton was leaps and bounds above the competition relative to customer service and quality of relationship with customers. From t Mercedes-Benz of Princeton was leaps and bounds above the competition relative to customer service and quality of relationship with customers. From the concierge desk to the sales desk the experience was top notch. My sales consultant, Thomas Trovas, responded to my initial online inquiry promptly and then provided A-1 experience through the delivery process. Thomas made the difference for me and is an asset for Mercedes-Benz of Princeton. Even more important that I've been a lifelong BMW loyalist ... time for a new start and Thomas was the catalyst. Ruben and Francis were extremely informative and passionate members of the MB Concierge team! Great collaboration! More

Fantastic Car buying experience My family had a fantastic experience with Patrick Piasecki of Mercedes Benz of Princeton. Very up front and knowledgeable. Got us a great deal and w My family had a fantastic experience with Patrick Piasecki of Mercedes Benz of Princeton. Very up front and knowledgeable. Got us a great deal and wrapped everything up quickly and efficiently. I'll be buying my next car from Patrick as well. More

Exceptional customer service We bought our new GLA from Princeton MB. It was the most hassel free car buying experience I have had. Paul took time to understand our needs and reco We bought our new GLA from Princeton MB. It was the most hassel free car buying experience I have had. Paul took time to understand our needs and recommended the perfect vehicle for us. He is very diligent and knowledgeable. He brings a personal touch to all interactions and really looks for building a long term relationship rather than just a transaction. Thank you Paul for a great car buying experience. Dhiren More