Mercedes-Benz of Princeton - Service Center

Everything was professional …. I received B service for my S class Mercedes it was nice to see my dashboard with out any lights on to be service… Got it back nice and clean to my S class Mercedes it was nice to see my dashboard with out any lights on to be service… Got it back nice and clean to More

New service process is great - dropped car off, signed minimal paperwork, and back in my wife's car going home within 5 minutes. Similarly fast, easy pick up three hours later. Best experience yet! minimal paperwork, and back in my wife's car going home within 5 minutes. Similarly fast, easy pick up three hours later. Best experience yet! More

Excellent service department. My additional parts are on irder. Victor provided a rental GLC 300. The service department is clean and has complimentary coffee for the group irder. Victor provided a rental GLC 300. The service department is clean and has complimentary coffee for the group More

Miguel is knowledgeable and excellent! He picks on items that are not obvious. Also he makes sure that car is clean both inside and out when returned. The telephone staff needs to be more helpful and frie that are not obvious. Also he makes sure that car is clean both inside and out when returned. The telephone staff needs to be more helpful and friendly. More

Brian McCoy was a pleasure to deal with. I was an out of town customer who blew out a tire. I had to be towed from the NJ Turnpike. My tire was not in stock and had to be ordered. Brian helped me and kep town customer who blew out a tire. I had to be towed from the NJ Turnpike. My tire was not in stock and had to be ordered. Brian helped me and kept me informed every step of the way. I appreciated his professionalism. He made me feel like one of his regular customers. More

Great professional service. Brian took the time to ensure all of my questions were answered. I would recommend your service department for quality work. Thank you. ensure all of my questions were answered. I would recommend your service department for quality work. Thank you. More

Good customer service. They are very friendly. Provided loaner car. He answered all questions. Very less waiting time. Updating service status on time. Overall good. loaner car. He answered all questions. Very less waiting time. Updating service status on time. Overall good. More

Our service experience was absolutely exceptional! I was immediately taken care of at the time of our appointment. At first, I was nervous that I wouldn't get a loaner vehicle. Linda, did her best and assur immediately taken care of at the time of our appointment. At first, I was nervous that I wouldn't get a loaner vehicle. Linda, did her best and assured it happened. She was very kind and fully explained the work being done on my vehicle. Mercedes of Princeton wins ! Thank You ! More

Linda went ""above and beyond" in her management of our flat tire repair and claim with an independent warranty provider. Many thanks for the excellent service. flat tire repair and claim with an independent warranty provider. Many thanks for the excellent service. More

Customer Service is getting deterioratedMy vehicle was Customer Service is getting deteriorated My vehicle was having some fan problem so I took my vehicle for diagnosis. When i left the car there was no Customer Service is getting deteriorated My vehicle was having some fan problem so I took my vehicle for diagnosis. When i left the car there was no check engine light. But when i collect the car check engine light was on. When i refused to take the car back, some service advisor Wilson or someone rudely refused to give me back the loaner and asked me to leave. People on front desks are friendly though. I never had this kind of experience in any delearship. Looks like this management is all for money and not for the customer service. Technicians messed up my car and returned me the faulty one. I am talking to Miguel now who is my service advisor and looking ahead to get it fixed at their cost. More