Mercedes-Benz of Raleigh - Service Center

Excellent Customer Experience From buying my first Mercedes to having it recently serviced, the customer experience has always been consistent: excellent. The attention to detail, From buying my first Mercedes to having it recently serviced, the customer experience has always been consistent: excellent. The attention to detail, staff and service are what separate this dealership from the rest. If you have high expectations and want the best, I highly recommend this dealership. More

Great day at Mercedes- Benz with Ms. Lauren Belmont. Today my experience was just great Ms. Lauren Belmont was there with a wonderful smile, she just took care of me in a way that I was happy to have h Today my experience was just great Ms. Lauren Belmont was there with a wonderful smile, she just took care of me in a way that I was happy to have her take care of my car no worry at all she just made my day, and on the day I made the appointment she was busy so Ken took care of the appointment and he to was just great. thank you Mercedes- Benz for having the right people to sever. More

Beyond Expectations This review is to recognize Stephen Lorey for his dedication and commitment to providing an outstanding service experience. Since purchasing my car i This review is to recognize Stephen Lorey for his dedication and commitment to providing an outstanding service experience. Since purchasing my car in September 2017, Stephen has actively supported me by obtaining the previous service history, reviewing service bulletins, and ensuring that all scheduled maintenance service is performed. He recently insisted that I return to investigate an intermittent warning alarm that resulted in replacement of a failed sensor. He also resolved a concern I had with the Tirefit kit. Stephen is to be commended for always putting the customer first! More

Fantastic! My experience has been nothing but perfect with Stephen. He has been great to deal with while servicing my vehicle! He's very attentive to my needs an My experience has been nothing but perfect with Stephen. He has been great to deal with while servicing my vehicle! He's very attentive to my needs and always follows through on what he promises. More

10 years of excellent female service advice Linda has been servicing My GL550 since the launch in 2007. 3 New GL SUV'S later I will tow my truck out of pocket from Fayetteville to her service la Linda has been servicing My GL550 since the launch in 2007. 3 New GL SUV'S later I will tow my truck out of pocket from Fayetteville to her service lane. As a high mileage driver I appreciate her straight talk honest pricing and the loaner car service! Keep up the amazing work and it is great to see a women in the service lane that knows her stuff! More

I went there to order a replacement key and told them that I could not bring my car to the dealership to get it programmed. They told me that it would be 2-3 days for the key to come in and they would ca that I could not bring my car to the dealership to get it programmed. They told me that it would be 2-3 days for the key to come in and they would call me when it did. I waited 3 days for a car then when I called them they said they had it. I again asked for any suggestions for having my key programmed because I could not drive my car they directed me to roadside assistance who said that there was nothing they could do for me. Again they offered no other suggestions so I finally had my car towed to the dealership where there was in fact no programming to do at all. More