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Mercedes-Benz of Richmond
Henrico, VA
990 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 990 reviews
August 18, 2025
I always have a great experience with this Company when bringing in my vehicle for service. My Tech Advisor, Tavaras Daniels, is the BEST. He makes sure to keep me updated from the start of service until f bringing in my vehicle for service. My Tech Advisor, Tavaras Daniels, is the BEST. He makes sure to keep me updated from the start of service until finished. He is definitely pleasure to work with. More
by doreen1024
Employees Worked With
TAVARAS DANIELS
August 13, 2025
I cannot begin to describe the incredible level of customer service we received at Mercedes- Benz of Richmond. From the moment I placed a call into the dealership and spoke to Danny all the way throug customer service we received at Mercedes- Benz of Richmond. From the moment I placed a call into the dealership and spoke to Danny all the way through post purchase follow up to ensure our satisfaction, it has been a wonderful experience. Every person we interacted with was kind, respectful, knowledgeable, and truly a pleasure to be around. Danny, in particular, made our buying experience seamless and smooth. If there was a ten star review available that’s what I’d give him! This is the type of experience that creates repeat customers, and we could not be more pleased with our new vehicle and our new friends at Mercedes-Benz of Richmond. Thanks again Danny! More
by Lwright
Employees Worked With
August 11, 2025
bunch of frauds at this dealership - trying to sell a car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they did car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they didn't know, even though they clearly did; even went so far as to state they would continue to try to sell it without reporting it even after it was pointed out to them - they do a scam permaplate charge on each vehicle amounting anywhere from 1k to 1.5k, which is a clear violation of consumer protection laws and reportable to the BBB/FTC - clear violation of the FTC's CARS Rule should be reported to the better business bureau/FTC for various types of fraud that they engage in for all of their sales More
by arora.karun
August 10, 2025
The service team always takes good care of me. My sales person Kervin always stops to greet me. My sales person Kervin always stops to greet me. More
by LJ
July 30, 2025
Knowledgeable, friendly, and attentive; made the process seamless and enjoyable. Highly recommend their excellent experience! seamless and enjoyable. Highly recommend their excellent experience! More
by beshowagih24
Employees Worked With
July 30, 2025
The seller is very good his name, Hakim and help me a lot and i’m happy with the deal and i’m happy with the deal More
by beshowagih24
July 29, 2025
Hakim was so helpful and patient as we worked through the process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for o process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for options for me as I changed the features I wanted along the way. I would 110% recommend Hakim to friends and family! More
by Tammy Severt
July 29, 2025
It was a pleasant experience interacting with this dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He communicated the status of the work to be done and was very knowledgeable about what was needed. I won't hesitate to return for any future service needs. More
by abadbj
Employees Worked With
Steven Powers
July 26, 2025
Hakim was great to deal with. Low pressure and great with communication through the process. Low pressure and great with communication through the process. More
by steve
Employees Worked With
